Kablio AI

AI Turbo Recruiter

Want to hear how I work? Hit play.Find roles with Kablio AI to help build and power the world.Kablio AI helps you secure roles in construction, clean energy, facilities management, engineering, architecture, sustainability, environment and other physical world sectors.

Get hired, get rewarded!

Land a job through Kablio and earn a 5% salary bonus.

Exclusive benefits

5%Bonus

Rooms Manager

Highgate

Highgate is a global investment and hospitality management firm focused on creating value in real estate.

Oversee hotel rooms division, managing staff, revenue, guest satisfaction, and operations.

2d ago

Junior (1-3 years), Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)

Full Time

Honolulu, HI

Onsite

Company Size

2,000 Employees

Service Specialisms

Hospitality

Real Estate Investment

Asset Management

Property Development

Hotel Management

Investment Management

Sector Specialisms

No specialisms available

Role

What you would be doing

system operations

revenue forecast

expense control

guest recognition

performance review

training compliance

Motivate, coach, counsel and discipline all Rooms Division personnel according to Highgate Hotel SOP's.
Ensure compliance to Standard of the Week training, using the steps to effective training according to Highgate Hotel standards.
Attend all hotel required meetings and trainings.
Monitor oversold dates to ensure the maximization of rooms revenue.
Attend weekly Rooms Division meeting.
Prepare department heads for succession through development of their need areas.
Ensure overall guest satisfaction.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Assist in completing the monthly reforecast.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Develop employee morale and ensure training of Rooms Division personnel.
Maintain a warm and friendly demeanor at all times.
Participate in M.O.D. coverage as required.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Assist in maximizing room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
Assist in preparing and conducting all Rooms Division interviews and follow hiring procedures according to Highgate Hotel SOP's. Actively support Human Resources with recruiting efforts. Ensure that all managers are in compliance with the standards in their interviewing and hiring procedures.
Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
Conduct walk-throughs of public areas and guestrooms to ensure that cleanliness and maintenance standards are met.
Monitor and support the corporate Guest Recognition Program.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Carry a pager at all times. Operate pagers and radios efficiently and professionally in communicating with hotel staff.
Attend daily and monthly Rooms Merchandizing meetings.
Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
Respond to all guest requests, problems, complaints and/or accidents arising in person or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Monitor labor expenses through schedule approval process and ensure budgeted productivity.
Monitor expenses to ensure expense control and maximize profit, using checkbook accounting as a control mechanism.
Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
Ensure sign off of all Service Standards by Position competencies for Rooms division managers. Monitor completion of the Service Standards by Position Training Checklists for hourly staff.
Perform Rooms Managers’ performance reviews according to Highgate Hotel SOP, and ensure that managers are in compliance with the standards in their administration of performance reviews to their employees.
Be knowledgeable of the current corporate marketing programs and the standards and procedures for each. Ensure that staff is knowledgeable in understanding and implementing corporate programs.
Assist in preparation of revenue and occupancy forecasting.
Monitor all V.I.P.'s, special guests and requests.
Monitor and ensure compliance with Highgate Hotel SOP’s in Rooms and Loss Prevention.
Tour Rooms operating departments daily, greeting employees and soliciting feedback.
Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel SOP's in its use.

What you bring

windows

spreadsheets

5 years

supervisory