Training Operations Specialist

Description

• Organize registration and support for live classroom training and the management of catering orders.
• Schedule virtual customertraining
• Maintain the Training Team calendar as it relates to client training sessions
• Provide general administrative support to the Training Team, where “delight the customer” refers to an internal service approach.
• Work closely with Leadership to ensure efficient operational support of the Training Team

Requirements

• Sound business ethics, including the protection of proprietary and confidential information
• Clear and professional communication skills
• 1-3 years in a customer service, administrative, or coordination role.
• Ability to multi-task in a fast-paced environment
• Ability to work hybrid in Cincinnati, Atlanta, or Houston on Tuesdays and Wednesdays.
• A collaborative, team-first attitude with the ability to work effectively and respectfully with colleagues across departments, all levels of internal staff, and external clients or vendors
• Good time management and attention to detail
• Comfort using basic business tools like Microsoft Outlook, Word, Excel, Zoom, Splashtop, etc.
• The physical activities of this position include frequent sitting, telephone communication, working on a computer for extended periods of time. Visual acuity is required to perform activities close to the eyes.
• Familiarity with team scheduling systems and company CRM tools is a plus

Benefits

• This position is a hybrid position and team members are expected to have a dedicated and established remote workspace for the at-home days.

Training + Development

Interview process

Visa Sponsorship

Security clearance