MAILROOM CLERK (FULL TIME)

Description

• Follows established customer inquiry processes and responds to customer needs and requests.
• Researches and routes unidentified and generic mail.
• Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.).
• Receives, logs, delivers and tracks messenger items.
• Receives, sorts, delivers, picks up and processes courier items, interoffice mail, magazines and all classes of United States Postal Services (USPS) mail.
• Properly package, mark, label & Process of all Non-Hazardous and Hazardous materials by using courier specific software (FedEx, UPS, DHL, etc.).
• Coordinates, stages, and transports bulk mail items.
• Follows all processes established in the client standard operating procedures (SOP’s).
• Maintains accurate records of customer inquiries and fulfillment of requests.
• Monitors packages for hazardous and suspicious materials.
• Verifies and keeps records on incoming and outgoing shipments and prepares items for shipment.

Requirements

• Requirement: Excellent verbal and written communication required.
• Preferred experience using shipping software required by common shipping carriers (UPS, DHL, FedEx. Etc.)
• Relevant prior customer service experience.
• Preferred current Dangerous Goods shipping certificate (49 CFR & IATA).
• Preferred working knowledge of Domestic and International shipping of Dangerous & Non-Dangerous Goods including country specific guidelines.
• High School diploma or equivalent.

Benefits

• Pay Range: $16.50 per hour to $17.00 per hour

Training + Development

Interview process

Visa Sponsorship

Security clearance