Service Planner

Description

• Identify and allocate the correct Technician to the assignment, and ensure on-time delivery
• Liaise with depots and Service Managers across the business
• Responsible for the allocation of labour across sites for emergency breakdowns, preventative maintenance, installations and decommissions
• Responsible for the daily planning and scheduling of Technician’s work on customer sites
• Responsible for planning for Field Technicians from 3 UK depots
• Support all departments with administrative or organisational tasks, etc
• Organise onsite inductions for the Technicians

Requirements

• Experience working in a fast-paced reactive environment
• Ability to work under own initiative and as part of a team
• Ability to plan, organise and prioritise own work
• Provide a first-class customer service experience, both internally and externally
• Well-developed interpersonal skills
• Computer literate and knowledge of Systems- preferably with experience of MS Windows, Word, PowerPoint, Outlook and Excel and Salesforce.
• Self-driven with strong communication and people skills
• Attention to detail and deadlines

Benefits

• A competitive salary and benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle
• Paid time off work for volunteering in the community
• Generous holiday entitlement, with option to ‘buy’ or ‘sell‘

Training + Development

Interview process

Visa Sponsorship

Security clearance