Description

• Receives waste orders from customers and completes appropriate shipping documentation, manifest, and labels as necessary
• Facilitates customer tours of Arcwood facilities as requested
• Provides follow-up on pending and new approvals to perform scheduling as soon as possible
• Secures disposal outlets for customer waste that will be managed directly to third-party sites, including approvals, pricing and logistics as needed
• Develops and utilizes basic chemical knowledge as it pertains to various waste types within the industry and the available disposal options
• Reviews, prints, and sends new quotes to customers; requests and files signed copies of quotes
• Manages customer inquiries and questions regarding Arcwood services, associated costs and proper documentation requirements; maintains an understanding of when to escalate customer issues
• Manages non-conforming waste situations in a timely manner, including manifest discrepancies
• Submits samples with required documentation for testing and waste approval as needed
• Maintains accountability for insides sales to increase revenue in assigned territory(ies) by working closely alongside Sales counterpart
• Builds sustainable relationships and establishes trust with customers through routine communication, ensuring customer satisfaction
• Prioritizes health and safety by adhering to policies, processes, and maintaining safe practices at all times
• Conducts profit and cost analysis on new and current business, ensuring that the most profitable disposal method is being used; identifies opportunities for increasing margin dollars
• Utilizes a variety of tools to conduct research and partners with cross-functional teams to solve customer challenges, providing innovative solutions; coordinates with cross-functional teams to assign workflows to proper departments
• Reviews, revises and completes waste profile forms, including but not limited to, reviewing SDS' and selecting proper RCRA hazardous waste codes; submits waste stream approval to appropriate department
• Maintains thorough and updated customer records
• Conducts reviews of billing information for accuracy prior to finalization; resolves any billing discrepancies as needed
• Maintains the ability to travel to assigned territory annually, up to 10%

Requirements

• Basic working knowledge of all Federal, State, and local laws and regulations pertaining to the Environmental Services industry and DOT/RCRA regulations
• Regular and predictable attendance to perform the functions and requirements of this role
• Excellent interpersonal skills to effectively communicate with internal and external customers
• Organizational and time management skills, with the ability to make strong decisions and execute patience under pressure
• Self-directed with the ability to work on multiple projects with competing priorities and deadlines
• 2+ years of relevant experience, including but not limited to environmental, manufacturing, industrial or customer service sectors (required) -OR-
• Strong working knowledge of computer programs and applications
• Utilizes understanding of waste generator requirements to provide insights to customers
• Bachelor's degree (required); degree in environmental science or other technical field (preferred)
• In lieu of a Bachelor's degree, an Associates degree plus 2 years of relevant experience, including but not limited to environmental, manufacturing, industrial or customer service sectors (required)
• Strong communication skills via phone, with the ability to listen actively

Benefits

• Collaborative Environment: Together we can achieve much more. Join a supportive and dynamic team where your ideas and efforts are recognized and rewarded.
• Growth Opportunities: At Arcwood, your contribution is valued beyond your job title. We believe in the power of continuous learning and growth, encouraging every employee to expand their skills and take on new challenges.

Training + Development

Interview process

Visa Sponsorship

Security clearance