Account Manager
Carter Jonas
debt recovery
client meetings
tenant liaison
arrears chasing
payment plan
arrears letters
As an Account Manager, you will play a key role in managing tenant arrears, implementing payment plans, and issuing arrears letters. You will also liaise regularly with tenants and attend client meetings either in person or via MS Teams.
- Maintain accurate records of debt recovery
- Organise and attend client meetings in person or via MS Teams
- Liaison with tenants, finance, and property management
- Chasing of tenant arrears
- Management and implementation of payment plans and arrears letters
credit control
aged debt
microsoft excel
microsoft outlook
microsoft dynamics nav
credit hound
We are looking for an experienced and confident individual with a strong background in credit control to join our Birmingham-based Infrastructure team as an Account Manager. This role is ideal for someone with a proven track record in aged debt collection who can communicate professionally and effectively with clients and internal teams. You will be responsible for the collection of rents and other monies due, maintaining accurate records of debt recovery, and working closely with both the finance and property management teams to resolve queries and minimise outstanding debt.
The ideal candidate will be highly organised, detail-oriented, and proactive, with excellent communication and problem-solving skills. Experience with Microsoft Office, particularly Excel and Outlook, is essential, and familiarity with Microsoft Dynamics NAV and Credit Hound would be advantageous.
BenefitsThe post holder will join our hub office in Birmingham where you will work alongside over 100 professionals across our main divisions which means there are lots of exciting events going on with various office socials, health & wellbeing and fundraising activities to get involved in.
We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! In addition, we welcome applications from those seeking flexible or agile working arrangements and can be discussed at the application stage.
- Collection of rents and other monies due
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Since 1855
Year Established
The company has been providing expert property services in the UK for over 165 years, showcasing its extensive industry heritage and experience.
- Specializes in residential, commercial, and rural property sectors.
- Known for deep UK property market knowledge and client commitment.
- Provides services from strategic land development to property investment advice.
- Has a national presence with offices in key UK locations.
- Offers tailored advice to meet each client’s specific needs.
- Involved in significant urban developments and sustainable rural projects.
6‑year average
Employee Retention
Reflects the company's commitment to fostering long-term relationships with its team members, indicating strong employee satisfaction and loyalty.
- Approachable
- Effective
- Ambitious
- Organise regular away days, socials & team sporting events
- Investors in People Gold Standard for people management, reward & training
20 MW
Solar Farm Capacity
The company is developing a 20 MW solar farm, part of a broader energy project pipeline.
4,000 tCO₂
Annual Carbon Savings
The solar farm is expected to save 4,000 metric tons of carbon dioxide annually.
- Net zero target embedded in ESG strategy (date unspecified)
- Comprehensive sustainability strategy ’Empowering our People, Protecting our Planet, Championing our Communities’
- Carbon‑reduction services include energy & carbon assessment, green leasing, renewable energy installation, sustainable fit‑out, AMR metering, EV charging and PPA brokering
- 2023/24 Sustainability Report launched outlining goals and achievements
- Part of 2 GW energy project pipeline
- Management Board, Net‑Zero Committee, ESG Champions governance structure
30.47% to 24.12%
Gender Pay Gap Reduction
The company has successfully reduced its gender pay gap over time, demonstrating a commitment to pay equity.
- Strong EDI policies in recruitment, training, development, and reward under People Strategy 2025
- Equal pay employer with a focus on reducing the gender pay gap
- Active Equality, Diversity & Inclusivity Network with regular meetings, guest speakers, and a safe space
- Unconscious bias and equal opportunity training for all line managers
- Rare Contextual Recruitment System used to contextualise candidate achievements
- Gold Standard Clear Assured; Disability Committed Confident Employer certification
- Bronze Defence Employer Recognition Scheme award (2021) for ex-forces recruitment focus
- RICS Inclusive Employer and Investors in People Good Practice Health & Wellbeing Award
