Manage on-site routine filing system of training records, sub contract data, maintenance records, etc.
Assist CSAs in resolution of warranty/SD warranty issues.
Provide administrative support including typing letters, memos, drafting monthly reports and presentations, and providing support for Human Resources.
Perform other duties necessary to provide general administrative support to the O&M team.
Coordinate requests for repairs and/or service to office equipment. Maintain supplies and requests for pagers.
Updates the Service delivery plans as required by team.
Operate office equipment including typewriter, computer, facsimile and copy machine.
Research, resolves, or escalates accounts receivable disputes as outlined in the escalation process.
Produce monthly utility tracking reports using software spreadsheet database.
Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up-to date.
Maintain and operate CMMS as directed by Supervisor; create workorders; create and maintain equipment history database; manage inventory tracking module, purchasing module, etc.
Responsible for the scheduling, tracking, and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues. Determines appropriate actions for timely resolution. If needed, will interact with Customer to resolve receivable issues.
Support inventory control process including updating equipment asset transactions.
Runs query reports, research, and reconciles unaligned costs, such as labor hours, material purchases, expenses, and other service-related transactions.
May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
Processes invoice credits and re-bills, as necessary.
Escalate issues to appropriate individuals for timely follow-up as required. May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.
Provide additional service administration support, as required.
Provide telephone backup coverage, responding to interdepartmental inquiries that require brief and standard information. Follow established procedures for call routing and message taking.
Proactively contacts customers ensure customer satisfaction and a commitment to pay.
Proofread work for errors and make corrections as needed.
Requirements
customer service
microsoft word
excel
associate degree
typing speed
attention detail
Ability to demonstrate exceptional customer service skills.
Ability to prioritize work activities based upon financial impact to desired business goals.
Strong interpersonal skills to effectively communicate with both internal and external clients.
Ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
Ability to type a minimum of 45 w.p.m. accurately.
Ability to pay close attention to detail for typing, filing and proofing.
Proficient computer skills within the following applications: Advanced Microsoft Word, Excel and Internet business application usage.
High school diploma or equivalent education. Associate degree preferred.
Ability to perform work independently and demonstrate solid organizational and attention to detail skills.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
Culture + Values
N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
Environment + Sustainability
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Inclusion & Diversity
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.