Income and Admin Officer

Description

• Producing reports and other written documentation to support income management delivery as required
• Support colleagues dealing with evictions where required
• Undertake regular training and take responsibility for continuous development to enable you to deliver your role safely
• Participate in team meetings, attend regular supervisions and reflecting practice sessions
• Maintaining and updating tenancy information, rent accounts and financial information on the appropriate digital platforms
• Generating and communicating rent statements to customers and colleagues as required
• From time to time you may be required to undertake additional duties and responsibilities in consultation with your Line Manager
• Collating and submitting information, including funding and performance returns
• Provide advice to customers around setting up efficient payment options
• Use the Lone Worker system as and when necessary
• Proactively provide up-to-date advice relating to effective tenancy sustainment approaches to colleagues to assist in supporting customers with income management
• Support colleagues by proactively engaging customers providing advice, guidance and co-produce plans as part of the responsive rent arrears management process
• Ensure customers have a clear understanding of their responsibilities regarding the payment of rent and service charges and their impact on maintaining their tenure
• Assisting with the monitoring of income and expenditure
• Ensure customers are safe at all times - carrying out all of your duties within Riverside’s Policy and Procedure Policy and Procedure framework e.g. health & safety, safeguarding, dignity at work, GDPR opportunities, cash handling, etc
• Administrating petty cash for the required services
• Manage the income management process, by co-producing a bespoke payment plan, tailored to the individual’s circumstances
• Make referrals to the Riverside Income Maximisation Team when dealing with complex cases
• Initiate a discussion with relevant parties on complex arrears cases to present facts about how the arrears will be managed
• Provide guidance and advice to customers to ensure they are financially included, sign-posting to relevant resources relating to benefit claims, debt issues, and money management

Requirements

• Experience of working in a customer facing environment
• Be confident and consistent and have confidence to make decisions to deal with effective rent arrears management
• Excellent communication skills, with the ability to provide advice, support with the ability to empathise with customers who are facing a range of issues
• Experience of working in care and support services
• You will be required to work normal office hours, which may include some flexibility to meet the customer and business needs
• Knowledge of current benefit systems
• Knowledge of debt management
• Experience of working with vulnerable and diverse customer groups and individuals with complex needs.
• Ability to plan, prioritise, organise tasks to achieve results
• Experience of working with vulnerable and diverse customer groups and individuals with complex needs
• You will be required to travel to different properties within the defined area as and when required
• Competent level of literacy, numeracy, administrational and IT Systems skills (to be able to produce reports and other communications)

Benefits

• Deliver your role in line with Riverside company values – “Our Riverside Way”
• Investment in your learning, personal development and technology
• 28 days holidays plus bank holidays
• Flexible working options available
• Competitive pay & generous pension

Training + Development

Interview process

Visa Sponsorship

Security clearance