Communications Co-ordinator - Cladding
Taylor Wimpey
Provide resident-focused communication support for cladding remediation projects.
21 days ago ago
Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
High Wycombe, GB, HP12 3NR
Hybrid
Company Size
5,000+ Employees
Service Specialisms
Construction
Development
Sector Specialisms
Residential Homes
Role
What you would be doing
drafting
liaison
inbox management
report production
tracker recording
pr coordination
- Assist in drafting proactive written communications for affected buildings at key milestones, as required.
- To proactively liaise with the wider Cladding Remediation Team, particularly the Technical & production Managers, to ensure accurate and consistent messaging.
- To support presentations, newsletters, and updates for distribution to residents and stakeholders, ensuring they are kept fully informed of remediation progress.
- Provide support to internal cladding projects as needed.
- Produce reports to identify trends and contribute to continuous improvement within the communications function
- Ensure all responses reflect the company’s position and values, maintaining a high standard of customer focus.
- Ensure all enquiries and responses are accurately recorded within the communications tracker.
- Cover the Cladding inbox during periods of absence or increased demand.
- To support with managing incoming MP enquiries and liaise with TW Group Comms and external agencies to draft suitable responses in a timely manner, within the context of group strategy
- Support with incoming MP enquiries, liaising with Taylor Wimpey Group Communications and external agencies to draft timely responses.
- Manage, investigate, and respond to incoming communications received via the dedicated Cladding Team inbox.
- Deputise for the Communications Manager when required.
- Provide written responses to enquiries from residents and stakeholders of affected Taylor Wimpey Cladding Remediation Contract.
- Proactively liaise with appropriate team members to provide answers to enquiries and ensure follow up responses are provided promptly.
- Maintain accurate records within the communications function and ensure copies and approvals of responses are stored within project files.
- Engage with external/internal PR agencies regarding high-profile or contentious communications where required.
- Ensure all communications are clear, accurate, professional, and reflect Taylor Wimpey’s corporate values.
What you bring
microsoft office
degree
communication
stakeholder management
time management
detail oriented
- Experience in drafting written communications, ideally within a communications or customer service role.
- Have a calm, clear, and professional approach to communications.
- Confidence in liaising with internal teams to ensure accurate and timely messaging.
- Experience in dealing with political stakeholders
- Attention to detail
- A calm and personable manner, with the ability to handle sensitive or challenging situations professionally.
- A professional qualification or degree (preferred), although experienced communicators without formal qualifications will also be considered.
- Time manangement skills - ability to work to deadlines
- A calm and empathetic manner when dealing with emotive subjects
- Experience in Microsoft packages
- Strong investigative skills and the ability to respond appropriately to complex enquiries.
- Excellent Communication Skills, written and verbal
- Experience in complaint management and case resolution
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Administrative Assistant Jobs in High Wycombe United KingdomCustomer Service Jobs in High Wycombe United KingdomProject Administrator Jobs in High Wycombe United KingdomTechnical Writer Jobs in High Wycombe United KingdomTechnical Admin Jobs in High Wycombe United KingdomGeneral Admin & Support Jobs in High Wycombe United KingdomBusiness Support Admin Jobs in High Wycombe United KingdomOffice Administrator Jobs in High Wycombe United Kingdom
Company
Overview
- One of the UK's leading residential developers, specializing in the construction and sale of new homes across the country, with operations across 22 regional businesses.
- With a rich history dating back to the 19th century, the company has established itself as a prominent player in the British housing market.
- Offers a diverse range of properties, from compact apartments to spacious family homes, catering to various budgets and lifestyle needs.
- Innovative schemes such as the 'Own New Rate Reducer' provide competitive mortgage rates for both first-time buyers and existing homeowners, simplifying the path to purchasing a new home.
- Operations extend beyond mere construction, encompassing land acquisition, planning, and development of entire neighborhoods, contributing to local infrastructure and amenities.
- Dedicated Customer Service: Ensuring a smooth and satisfying home-buying experience for all customers.
- Quality Assurance: Maintaining high standards in construction, emphasizing quality in materials and workmanship.
- Building a Better World: Contributing positively to the environment and society through sustainable practices and community engagement.
- Creating Better Communities: Developing thriving communities by integrating local needs and enhancing residents' quality of life.
2045 Net Zero
Value Chain Target
Committed to achieving net zero across the entire value chain by 2045, validated by the Science Based Targets initiative (SBTi).
2035 Operations
Net Zero Goal
Aiming to reach net zero in operations by 2035, aligning with global sustainability efforts.
2023 Energy Rating
EPC B Homes
Over 90% of homes built in 2023 achieved an Energy Performance Certificate rating of B, showcasing strong sustainability performance.
1.5°C Pathway
Science-Based Target
Net zero target validated against the 1.5°C mitigation pathways by the Science Based Targets initiative (SBTi).
- A comprehensive environment and sustainability strategy is in place to reduce environmental impact and promote sustainable development.
- Energy-efficient homes are constructed to reduce the environmental footprint and provide long-term cost savings for homeowners.
- Features of energy-efficient homes include insulation, energy-efficient walls and windows, 100% low energy light fittings, and energy-efficient appliances.
44% Board, 33% Workforce
Gender Diversity Representation
women make up a significant portion of leadership and overall workforce.
10,438 Homes, 23% Affordable
New Homes in UK
this includes homes built in joint ventures in the UK in 2023.
98% Agree
Employee Sentiment
percentage of employees who feel the company prioritize health & safety.
- A comprehensive inclusion and diversity strategy promotes equal opportunities, increases representation of underrepresented groups, and fosters an inclusive culture.
- Employee resource groups support women, LGBTQ+ employees, and ethnic minorities.
- Targets aim to improve diversity in leadership positions and gender balance across all organizational levels.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio