Maintenance Lead

Oversees and performs the facilities maintenance tasks of a technical services and property maintenance function to both the internal and external parts of buildings, grounds, amenities, and common areas across a group of properties to meet the Company’s requirements for building standards, health and safety, statutory compliance and overall asset functionality.

• Monitors the building services maintenance and management regime to ensure the mechanical, electrical and other building services plant and equipment reach their expected life span. Notification of major defects or failure trends to the Facilities Manager with recommended actions and costings where appropriate.
• Assists the Facilities Manager liaising with external stakeholders on a regular basis i.e. local council, project managers, fire services to ensure the property is compliant in all aspects of its works.
• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.
• Develops and actions regular planned preventative maintenance (PPM) schedules with the approved supply chain of contractors at the required intervals. Contributes to the selection and management of the PPM Contractors.
• Coordinates and monitors minor works contractors and suppliers’ standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conducts annual PAT testing to achieve statutory compliance. Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property.
• Monitors reactive, statutory and PPM, works ensuring service level agreements are met, and accurate, up to date records are kept on systems and at the property. Maintaining regular contact with, and regularly visiting each property to check all teams are fully compliant and there are no health and safety or fire safety breaches within the building.
• Contributes to the success of the turnover process to prepare for the following leasing and new check-ins cycle by managing and ensuring completion of the quarterly room inspection,
• Inspects work performed by other maintenance team members to assess workmanship, effectiveness of policies and procedures and develop corrective action plans as needed.
• Supports external contractors whilst on site in line with key management policies & procedures, access to accommodation and codes of conduct.
• Assigns and ensures completion of work orders generated from resident requests for service within the appropriate time and to the required standards, as well as ensuring the routine upkeep on the properties by diagnosing the source or cause of the defect or problem, and making repairs in accordance with established policies, procedures, and safety standards.
• Maintains adequate inventory of spare parts and maintenance materials and works with Facilities Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Supports cost-cutting and expense control programs by fixing rather than replacing parts when possible, not being wasteful with materials and supplies, and practicing the correct use for tools and equipment.
• Provides the Facilities Manager with monthly reporting of PPM, potential life cycle replacement and contractor performance reviews.
• Develops capability of team members in order to meet key performance goals and future succession requirements.
• Reviews and actions site risk assessments and method statements as required with Facilities Manager. Checks that there are no Contractors allowed within or on the property without the necessary RAM’s, PPE, induction and permit to work notices when appropriate. Carries out the requirements of HASWA and CDM.

• The ability to work the aptitude to determine the most cost effective solutions to repairs without sacrificing on quality.
• A qualification in electrical/mechanical engineering or plumbing (i.e. NVQ, City Guilds or similar) or the equivalent of an apprentice program or trade school in the building trades.
• Experience of developing and maintaining risk assessments, managing preventative maintenance systems and the ability to support the Facilities Manager to meet their obligations to operate a safe building.
• NICEIC Registered Electrician an advantage.
• A strong work ethic and ability to work independently and take ownership of a task/project end to end.
• The ability to effectively supervise Contractors and Suppliers.
• Exceptional communication skills and customer service approach, and comfort with and awareness of the demands of working a customer-facing role.
• General knowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards.
• Demonstrates customer services skills by treating residents and others with respect, answering questions from your team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency.
• Knowledge in all building repair trades, purchasing procedures and practices, painting and repair procedures.
• IOSH qualified
• A positive team player with a flexible and adaptable approach to work; including a willingness to work on-call or overtime where required. Able to lead the maintenance team and motivate.
• A reasonable level of general education educated to O’ Level / GCSE level or equivalent with demonstrable written and numerical skills.
• Building maintenance experience in a Corporate residential environment (i.e. hotel, premium or private residential block) or experience in a related building trades field consisting of repairs, refurbishing, cleaning, heating, and maintenance administration.

We include a range of benefits for our corporate team members, including competitive pension, healthcare, and holiday allowance, amongst others as standard. Please reach out if you are keen to know more.