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Ops Supervisor Hauling
Republic Services
Provider of non‑hazardous solid waste collection, recycling, disposal and energy services.
Supervising and leading collections activities in various lines of business within a division, ensuring safety, customer satisfaction, efficiency, and employee engagement while adhering to all standards and regulations.
20d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Baton Rouge, LA
Field
Company Size
42,000 Employees
Service Specialisms
Non‑hazardous solid waste collection
Waste transfer
Waste disposal
Recycling services
Energy services
Sector Specialisms
Residential
Commercial
Industrial
Manufacturing
Retail
Special Waste
Hazardous Waste
Recycling
Role
What you would be doing
route optimization
budget execution
safety leadership
service management
team development
customer service
Create, modify, and improve routes to maximize density and improve efficiency.
Execute other operational plans to help achieve or exceed the division’s budgeted goals.
Work with the sales team to identify and eliminate any unsafe conditions on new route or for new customers.
Understand and provide leadership to achieve and communicate about safety goals and objectives.
Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.
Build and develop talent on the team, understand employees’ career goals and provide coaching to get employees ready for advancement with the Company.
Is collaborative; builds and works with teams.
Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.
Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.
Work to remove unsafe conditions or situations from drivers’ routes.
Interact with customers to solve and rectify any issues and improve the overall customer experience.
Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.
Establish productivity goals where needed; ensure adherence to operating standards; and manage labor hours and disposal expenses per established and agreed plans.
Lead drivers to exceed productivity goals and expectations for all routes.
Reduce route hours to the extent possible with techniques such as service conversions and container upsizing.
Understand, support and execute service delivery while actively supporting maintenance and the operational role in fleet quality and maintenance.
Oversee effective safety and accident prevention programs to ensure all reasonable actions are taken to prevent accidents and injuries; ensure a safe and productive work environment for all employees; implement and maintain and effective loss control and safety program.
Create a collaborative, communicative team environment and drive employee engagement with the Company.
Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.
What you bring
leadership
problem solving
supervisory
ethical
direction
creative
Demonstrates and promotes ethical behavior.
Has strong leadership skills and proven judgment of talent, with an emphasis on hiring and developing high performance teams
1 year of lead or supervisory experience.
Demonstrated problem-solving, analytical, critical-thinking and decision-making skills.
Understand missed pickup goals and meet or exceed expectations related to those goals.
Able to direct large staff.
Creative thinker who challenges conventional solutions.
Benefits
Short- and long-term disability.
Health care and dependent care spending accounts.
Great Place to Work
Comprehensive medical benefits coverage, dental plans and vision coverage.
Life insurance and accidental death & dismemberment insurance.
Half of the company's workforce is composed of ethnically diverse individuals, reflecting a commitment to inclusivity.
38% Leadership Roles by Women
Women in Top Leadership
38% of top leadership positions within the company are held by women, showcasing progress toward gender equality.
$75.8M with Diverse Suppliers
Diverse Supplier Spending
The company spent $75.8 million with certified diverse suppliers in 2022, aiming for $150 million by 2025.
82% Employee Satisfaction
Employee Satisfaction Rating
82% of employees rated the company as a great place to work in a 2024 survey, reflecting a supportive workplace culture.
Established MOSAIC Council in 2013 to drive inclusion efforts, including recruiting partnerships, training, leadership development, and business resource group support.
Removed college-degree requirements for many roles to broaden access and inclusivity.
Aims to achieve 50% diversity in leadership roles by 2030.
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