Description

The Area Manager for Janitorial Services leads, manages, coordinates, and implements daily janitorial operations across all store locations within a designated territory, serving multiple customer banners.

Key focus areas include enhancing customer experience and retention, facilitating communication among United, customers, and partners, monitoring partner performance, overseeing store operations, maintaining quality standards, delivering training, managing costs, increasing revenue and profit per store, and supporting other Area Managers as needed.

In planning and budgeting, the manager participates in developing annual plans, schedules, and budgets for each customer banner, implements store‑level budgets, and creates short‑ and long‑term strategies to ensure operational sustainability and profitability.

The manager builds strong relationships with customers and business partners, acts as the single point of contact for all service communications, addresses store‑level concerns promptly, and supports regional management in meetings with key customer stakeholders.

Internal communication responsibilities involve coordinating daily communication with United partners, setting expectations, providing training and coaching, and participating in cross‑functional meetings with regional and support teams. The manager also leads process initiatives, conducts store audits, and ensures adoption of Salesforce and other United technologies.

Cost management duties include monitoring revenue, expenses, and gross margins at the store level, handling billing and invoicing, controlling material and equipment costs, and supporting senior management with operational costing for new and existing business. Asset inventory is tracked to ensure equipment and supplies are available as needed.

Workforce and performance management tasks involve co‑leading partner performance reviews, recruiting, training, and mentoring partners, and implementing performance improvement plans in collaboration with the Partner Effectiveness team.

The manager oversees technology usage, including Salesforce and Microsoft programs, and is responsible for overall asset management to support efficient store operations.

• Lead and manage daily janitorial services across multiple store locations and customer banners.
• Develop and implement annual plans, budgets, and long‑term strategies for each store.
• Build and maintain strong customer relationships; serve as the single point of contact for service communications.
• Coordinate communication between United, customers, and partners, addressing concerns promptly.
• Lead process initiatives, compliance audits, and adoption of Salesforce and other United technologies.
• Manage store‑level cost, revenue, billing, and profitability; monitor asset inventory.
• Drive revenue growth by upselling special services and overseeing new business transitions.
• Co‑lead partner performance management, recruitment, training, and mentoring programs.
• Oversee technology utilization and asset management to support efficient operations.

Requirements

Candidates must hold a degree in business administration or a related field, have at least five years of experience in the janitorial or a similar operational environment, and possess three to five years of supervisory experience.

• Require a business administration degree, 5+ years janitorial experience, and 3–5 years supervisory experience.

Benefits

We are an established Canadian facility and maintenance company that delivers a range of services to large retail and commercial businesses across the country. Our compensation package includes health, dental and vision benefits, as well as a pension plan after one year of service.

Training + Development

Interview process

Visa Sponsorship

Security clearance