Field Engineer, South Carolina

Description

Frequently lifting, carrying, pushing, or pulling up to 20 pounds. Occasionally lifting or carrying items over 70 pounds.

• The Field Engineer position involves working in the medical imaging field so you will be servicing our customer base primarily in hospitals and imaging centers.
• You will support Digital X-Ray Systems business as a Field Service Engineer based in Charleston, SC. This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites; generate service revenue; adhere to state and federal regulatory requirements.
• The Field Engineer services laser printers, networks, CR & DR X-ray imaging equipment, CT scanners, radio fluoroscopy equipment, and other hospital equipment.
• Actively participates as a member of the regional work team and works to improve team processes.
• Performs all administrative duties within established and regulatory timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork.

Requirements

Experience with X-Ray, Complex Medical Device, Knowledge of Carestream Equipment

Must be flexible in working hours as this position will require customer support during non-regular business hours, occasional overtime, and/or weekend work as necessary.

Required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Customer requirements may include, but are not limited to, drug testing and immunizations as dictated by the customer or facility policy.

• Knowledge of computers and networking; PC competency to include utilization of Microsoft Office Suite products.
• Ability to effectively operate in a team-driven environment and share knowledge to achieve assigned goals and objectives.
• Ability to read and interpret schematics and site drawings with minimal assistance.
• Field Service Engineers need to live within the service area. This position primarily supports the Carolinas. Overnight travel up to 50% but varies based on workload.
• Must have and maintain a valid driver’s license and driving record that is compliant with Fleet Policy.
• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.
• 2+ years of experience in diagnostic imaging or 4+ years of experience in the electronics industry, preferably in a field service environment.
• Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.
• This position involves possible overnight travel and will be based in a home office.
• Ability to communicate, written and verbally, with various levels of employees and customers.
• Ability to adapt to changing work requirements in a complex, fast-paced environment.
• Ability to demonstrate exceptional customer service skills.
• Ability to display strong organizational and multi-tasking skills, self-discipline, and autonomy to work independently in a high-pressure environment.

Benefits

Hospitals, Critical care imaging centers, remote

The average driving time is 1-4 hours daily and may exceed 50% at times. Occasional overnight stays may be required.

Job operates in the hospital/medical environment and remotely from a home office location.

• A company provided vehicle, laptop, and cell phone are included. Benefits include an annual incentive plan and a benefits package.

Training + Development

Interview process

Visa Sponsorship

Security clearance