Head of Marketing Intelligence

You will lead a team of analysts to (a) gather and interpret data to inform strategic and operational decision making, and (b) segment data and present data so that it can be used for outbound marketing campaigns activated via telemarketing and email channels.

As Head of Marketing Intelligence, you will lead our data strategy and analytics capability, enabling smarter, faster decision-making across the organisation.

You will oversee data governance, advanced analytics, and insight delivery – transforming how the business uses data to understand customers, markets, and performance.

• Champion data. Drive adoption of BI tools, data literacy, and self-service analytics across the business, championing data literacy and curiosity across the marketing team, embedding a culture of informed, evidence-based decision making.
• Enhance data. Lead data enrichment, acquisition, and insight programmes to continuously improve the quality and reach of our customer database.
• Lead a team. Lead and develop a team of analysts and insight specialists to deliver actionable intelligence at speed and scale.
• Deliver customer insights. Analyse customer behaviour, feedback, and churn dynamics to inform decisions on retention, acquisition, and optimising the customer lifecycle.
• Create and manage data-led campaigns. Developing high quality, compliant data lists for use by telemarketing and sales teams to drive lead generation and conversion activity.
• Work across the business. Partner with marketing, sales, operations, customer, and technology teams to translate insight into actionable strategies.
• Design segmentation. Develop customer segmentation and value-based marketing models, defining priority audiences by needs, behaviour, and commercial potential.
• Develop the marketing intelligence and insight strategy. Define the marketing intelligence roadmap ensuring that data underpins marketing and commercial decision making.
• Generate reporting that drives ROI. Build and maintain marketing dashboards and reporting frameworks that provide visibility of campaign, segment, and market performance.

• Strong commercial mindset with the ability to link data insight to business outcomes
• Proven ability to design and deliver data-led marketing campaigns that feed into telemarketing or inside sales teams.
• Proficient in SQL.
• Proven leadership experience in marketing and data analytics, business intelligence, customer insight and marketing operations.
• Strong understanding of segmentation, campaign targeting, and CRM data management
• 5 years’ experience in lead generation.
• Experiencing of leading a team.
• 10 years’ experience in data and analytics.
• Excellent stakeholder management and communication skills.
• Experienced in using BI tools (Power BI, Google Data Studio) and CRM / marketing automation platforms (Salesforce, Dynamics, HubSpot etc.)
• Deep technical expertise in analytics platforms, data visualisation tools, and statistical modelling.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

When you join the JLA family, you'll also gain access to an extensive benefits package.