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Account Manager - Houston, TX
Watco Companies Llc
Manage daily account transactions, client liaison, and operational decisions.
7d ago
Junior (1-3 years)
Full Time
Houston, TX
Office Full-Time
Company Size
5,000 Employees
Service Specialisms
Rail transport services
Transloading
Terminal & port services
Logistics (3PL)
Industrial development
Real estate
Design and engineering
Construction management
Sector Specialisms
Industrial
Rail
Transloading
Terminal and Port
Logistics
Supply Chain
Manufacturing
Material Storage
Role
What you would be doing
tos entry
inventory mgmt
transaction coordination
report generation
client liaison
complaint resolution
- Prepare documents for inbound entry into GPIT TOS(s) & provide to Customer Service Representative.
- Maintain a thorough knowledge of accounts’ current on hand inventories.
- Addressing and resolving client complaints.
- Maintain communication with external accounts & internal stake holders (ops, billing, leadership, etc.)
- Working closely with internal departments to ensure they’re meeting clients’ needs.
- Work in conjunction with GPIT Sales Team to provide the primary link between the account and Watco in answering questions, resolving difficulties and communication business status.
- Build relationships with clients and peers to ensure transactions are managed with a high level of customer service.
- Facilitate and coordinate the daily transactions requested by our accounts.
- Develop and maintain clear communication with each account to understand their needs, directions and special requirements. Consistently strive to exceed the expectations of your accounts.
- Review account complaints and where appropriate, develop and respond with both cause and corrective action.
- Review account releases for outbound shipment entry into GPIT TOS(s).
- Generate spreadsheet reports, if needed.
- Maintain confidentiality with all accounts.
What you bring
problem solving
leadership
communication
data analysis
terminal operations
high school
- Strategic problem-solving abilities
- Motivating and leading account executives effectively.
- Must be able to work under pressure to meet deadlines.
- Ability to adjust to changing operating conditions and work with a team.
- Ability to collect, track, and analyze substantial amounts of data.
- Organizational skills with attention to detail.
- High school diploma or GED required; further education and experience is preferred.
- Possess a thorough understanding of the terminals’ operating capabilities and processes.
- Strong written and verbal communication skills.
- Career advancement opportunities
- Paid on-the-job training with peer trainers
- Competitive compensation and benefits
- Leadership and development programs offered through Watco University
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Provide innovative transportation solutions.
- Support industries from agriculture to energy with a vast network of railroads, terminals, and logistics centers.
- Offer tailor-made transportation services for bulk and freight shipments.
- Expanded into diverse sectors including energy, infrastructure, and industrial services.
- Strengthened position in both the U.S. and international markets through strategic acquisitions and partnerships.
- Provide rail and logistics support for large-scale manufacturing operations and energy production sites.
- Ensure cost-efficient and reliable services with a robust fleet and cutting-edge technology.
- Known for an agile approach to solving complex logistics challenges, making it a preferred partner in multiple industries.
- We care for our customers, employees, and communities.
- We work safely, act with integrity, and drive results.
- We foster a culture of collaboration and innovation.
- We are committed to continuous improvement.
- We create a culture of ownership and accountability.
2050
Net-Zero Carbon Emissions Target
Achieving net-zero carbon emissions by the year 2050 to significantly reduce environmental impact.
- Committed to reducing its environmental footprint and promoting sustainability across operations.
- Investing significantly in energy efficiency and sustainability projects, including electric vehicles and alternative fuels.
- Actively monitoring and reporting on emissions, waste management, and other environmental impacts.
- Committed to creating a diverse and inclusive workforce, where every employee feels valued and respected.
- Focuses on providing equal opportunities for career growth, development, and advancement for all employees.
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