Leasing Consultant | MAA Cool Springs

Description

• Proactively contacts residents with expiring leases to propose renewals and close the renewal of the lease in advance of the lease expiration. Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements.
• Performs leasing of apartment units at the assigned property to prospective residents by communicating the value of residence at the assigned property.
• Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities.
• Responds to phone and email inquiries from prospective residents. Applies sales techniques to schedule tours of the property. Meets with prospective residents and checks the availability of units based on preferences and budget.
• Ensures adherence to MAA policies and safety rules; complies with MAA policies for reporting incidents.
• Notifies prospective resident of approval or disapproval. Assists qualified prospective residents with completing lease agreement and collects initial rent and deposit payments. Assists new residents with the move-in process.
• Assists with marketing efforts in the community to promote positive awareness of the property and increase traffic of prospective residents. Contacts prospective residents by phone to market the property and schedule tours.
• Prepares and maintains a file for each resident according to policy and procedures.
• Attends and participates in training programs and events which may require air travel.
• Supports Open Arms and other initiatives that demonstrate and enhance Mid-America’s corporate culture. Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics.
• Receives and corresponds with residents regarding service or other needs. Prepares work orders for service and triages requests to staff members as appropriate. Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns.

Requirements

• Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards
• Knowledge of apartment management laws and regulations at the federal, state, and local levels
• Communicating openly and with integrity
• Organizational skills to maintain records and schedules
• Customer service skills and conflict resolutions skills to overcome objections and resolve issues
• Ability to maintain confidentiality and maintain appropriate discretio
• Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents.
• Bachelor’s degree with leasing experience strongly preferred
• Skill and ability to clearly and concisely communicate verbally and in writing
• Sales knowledge, skills and abilities to sell products and services to new and existing customers
• High school diploma/GED and 1-3 years of experience in leasing, sales, and/or customer service required
• Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint).

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance