Monitoring Operator - Code Red

Description

• Ensuring all alarm events are actioned
• Ensuring all alarms and calls are actioned, and complaints are resolved or escalated in accordance with Response Centre procedures
• Effectively communicating with internal and external customers including Emergency Services
• Planning and support for progression towards any role within Chubb
• Maintaining a reputation for caring and professional service to clients and their associated contacts
• Working with and supporting different areas within the business, including our Customer Service team
• Obtaining and evaluating all relevant information to handle enquiries and complaints and performing customer verifications

Requirements

• Strong customer service background (face to face or phone), ideally within monitoring, emergency or help call centre.
• Able to work 12 hour shifts of 4 days, 4 nights.
• Strong communication skills
• Able to obtain and maintain a National Criminal History Police clearance and attend a Pre-Employment Medical.
• Can work in a face paced environment.
• Able to work in a contact centre environment.
• Savvy with technology, and able to pick up new digital technologies with ease.
• First Aid qualified or/ability to obtain and maintain.
• Australian or New Zealand Citizenship or Permanent Resident
• Calm mannered, high attention to detail and a professional attitude.
• Can multitask.
• Ability to work autonomously.
• Ability to deal with a broad range of enquiries.

Benefits

• Working for a global organisation which brings job stability and where you are treated like family.
• 5 weeks annual leave
• Excellent work life balance – 4 on 4 off - day and night shifts
• Access to Chubb Hubb - an employee discount platform with access to hundreds of discounts across shopping, groceries, health and wellbeing, leisure and entertainment
• Paid university education program through the Employee Scholar Program
• Supportive team structure with all training provided.
• A good hourly rate and structure with 1.5 hours considered as overtime per shift. There are penalties that apply to the shifts with weeknight shifts attracting 15% shift penalty and weekend day and night shifts attracting a 50% shift penalty.

Training + Development

Interview process

Visa Sponsorship

Security clearance