Provides fire and security solutions, including alarms, monitoring, and installation services.
Monitor alarm systems, dispatch technicians, handle calls and complaints 24/7.
13 days ago ago
Expert & Leadership (13+ years)
Full Time
Hammond Park, Western Australia, Australia
Field
Company Size
13,000 Employees
Service Specialisms
Fire Protection
Security Systems
Engineering
Consulting
Design
Technical Services
Installation
Maintenance
Sector Specialisms
Commercial
Facilities Management
Critical Infrastructure
Major Projects
Public Sector
Private Sector
Industrial
Role
Description
alarm management
complaint resolution
customer communication
role planning
team support
info gathering
Ensuring all alarm events are actioned
Ensuring all alarms and calls are actioned, and complaints are resolved or escalated in accordance with Response Centre procedures
Effectively communicating with internal and external customers including Emergency Services
Planning and support for progression towards any role within Chubb
Maintaining a reputation for caring and professional service to clients and their associated contacts
Working with and supporting different areas within the business, including our Customer Service team
Obtaining and evaluating all relevant information to handle enquiries and complaints and performing customer verifications
Requirements
customer service
12‑hr shifts
communication
police clearance
technology savvy
first aid
Strong customer service background (face to face or phone), ideally within monitoring, emergency or help call centre.
Able to work 12 hour shifts of 4 days, 4 nights.
Strong communication skills
Able to obtain and maintain a National Criminal History Police clearance and attend a Pre-Employment Medical.
Can work in a face paced environment.
Able to work in a contact centre environment.
Savvy with technology, and able to pick up new digital technologies with ease.
First Aid qualified or/ability to obtain and maintain.
Australian or New Zealand Citizenship or Permanent Resident
Calm mannered, high attention to detail and a professional attitude.
Can multitask.
Ability to work autonomously.
Ability to deal with a broad range of enquiries.
Benefits
Working for a global organisation which brings job stability and where you are treated like family.
5 weeks annual leave
Excellent work life balance – 4 on 4 off - day and night shifts
Access to Chubb Hubb - an employee discount platform with access to hundreds of discounts across shopping, groceries, health and wellbeing, leisure and entertainment
Paid university education program through the Employee Scholar Program
Supportive team structure with all training provided.
A good hourly rate and structure with 1.5 hours considered as overtime per shift. There are penalties that apply to the shifts with weeknight shifts attracting 15% shift penalty and weekend day and night shifts attracting a 50% shift penalty.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
national criminal history police clearance required
pre‑employment medical required
Company
Overview
Century of Expertise
Years in Service
The company has been providing innovative fire and security solutions for over 100 years.
protecting businesses and homes.
protecting businesses and homes.
protecting businesses and homes.
protecting businesses and homes.
protecting businesses and homes.
Culture + Values
Customer First
Integrity and Accountability
Innovation and Improvement
Collaboration and Teamwork
Excellence in Execution
Environment + Sustainability
Net zero by 2050
Carbon Emissions Target
Aims to achieve net zero carbon emissions by the year 2050, reflecting long-term sustainability goals.
50% reduction target
GHG Emissions Reduction
Committed to reducing greenhouse gas emissions by half across its global operations.
Committed to reducing environmental impact through energy-efficient products and services.
Focus on sustainable product design and eco-friendly technologies in offerings.
Inclusion & Diversity
40% Female Workforce
Gender Representation
40% of the workforce identifies as female.
2025 Leadership Goals
Women in Leadership
Aim to increase women's representation in leadership positions by 2025.
Committed to creating an inclusive work environment and promoting equal opportunities for all.
Aims to achieve a diverse and inclusive workforce by focusing on gender parity and fostering a culture of belonging.