Engineer/ Senior Engineer- Service at Kone in Hyderabad, Telangana, India | Kablio

Role

Description

Accountable for communication to his technicians
Accountable for defining, authorizing replacement , managing technician’s tools, vans, phone/PDA and instruments
Responsible for the control and authorization of overtime
Accountable for the planned maintenance scheduling and optimized routing
Accountable for the end-users, the sites and the technicians safety
Responsible for performing site audits
Responsible for proximity stock content & value
Accountable for the performance of his assigned technicians
Validates the service contract technical terms with the salesperson
Accountable for the timely completion of the planned maintenance visits
Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
Accountable for managing the third party inspections visits and follow-up actions
Accountable for resolving customer service quality complaints
Responsible for helping the KC3 solving technician callout assignment conflicts (priorities)
Accountable for equipment assignment to technician and technician workload balancing
Accountable for managing technician absences and back-up, and callout technician scheduling
Accountable for the control of the field operations costs and CMII
Accountable for selling service repairs
Accountable for equipment safety and performance
Accountable for reducing the callouts in his area
Accountable for technician timesheet validation prior to payroll
Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
Accountable for determining and checking technicians performance objectives
Responsible of defining the technician capacity need and for the technician hiring and selection process
Accountable for resolving customers invoicing complaints related to maintenance operations
Accountable for the sales lead volume, quality, and further processing of sales leads
Accountable for callouts and service repairs sales
Accountable for customer satisfaction through quality of service and precise communication
Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
Accountable for reviewing callout and service repairs invoices that are not automatically invoiced

Requirements

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1910

Years of Innovation

The company has a century-long history of pioneering advancements in the lift and escalator industry.

60+ Countries

Global Presence

Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.

Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
Committed to technological advancements, including smart building solutions and predictive maintenance.

Culture + Values

Customer First: We create value for customers by understanding their needs and exceeding their expectations.
Caring: We care about the safety and wellbeing of our people and the environment.
Sustainability: We are committed to improving the efficiency and sustainability of urban life.
Teamwork: We succeed together by sharing knowledge and working as one.
Achievement: We strive for excellence and take pride in delivering outstanding results.

Environment + Sustainability

Net Zero by 2035

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.

56% CO2 Reduction

Emissions Decrease

Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.

30% Energy Savings

Product Efficiency

Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.

80% Recyclable

Material Use

Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.

Sustainability integrated into product design and lifecycle management.

Inclusion & Diversity

50% Women

Senior Management 2023

Reflects gender diversity in senior leadership roles.

40% Target

Leadership by 2030

Aims to increase women in leadership positions by a specific future date.

Launched a global employee training program focusing on unconscious bias and inclusive leadership.

Articles

KONE Major Projects

KONE Careers

KONE SiteFlow

Role

Description

Accountable for communication to his technicians
Accountable for defining, authorizing replacement , managing technician’s tools, vans, phone/PDA and instruments
Responsible for the control and authorization of overtime
Accountable for the planned maintenance scheduling and optimized routing
Accountable for the end-users, the sites and the technicians safety
Responsible for performing site audits
Responsible for proximity stock content & value
Accountable for the performance of his assigned technicians
Validates the service contract technical terms with the salesperson
Accountable for the timely completion of the planned maintenance visits
Accountable for the delivery of service according to the service contract requirements, the time limits, the KONE quality standards and the local regulations
Accountable for managing the third party inspections visits and follow-up actions
Accountable for resolving customer service quality complaints
Responsible for helping the KC3 solving technician callout assignment conflicts (priorities)
Accountable for equipment assignment to technician and technician workload balancing
Accountable for managing technician absences and back-up, and callout technician scheduling
Accountable for the control of the field operations costs and CMII
Accountable for selling service repairs
Accountable for equipment safety and performance
Accountable for reducing the callouts in his area
Accountable for technician timesheet validation prior to payroll
Accountable for solving and closing the open callouts and reacting in case of stopped equipment and/or safety issues
Responsible for investigating accidents and following company policy on evidence custody and internal reporting.
Accountable for determining and checking technicians performance objectives
Responsible of defining the technician capacity need and for the technician hiring and selection process
Accountable for resolving customers invoicing complaints related to maintenance operations
Accountable for the sales lead volume, quality, and further processing of sales leads
Accountable for callouts and service repairs sales
Accountable for customer satisfaction through quality of service and precise communication
Accountable for supporting the maintenance of any foreign equipment coming into the LIS base
Accountable for reviewing callout and service repairs invoices that are not automatically invoiced

Requirements

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded in 1910

Years of Innovation

The company has a century-long history of pioneering advancements in the lift and escalator industry.

60+ Countries

Global Presence

Operates internationally, combining local expertise with large-scale capabilities in over 60 countries.

Specializes in the design, manufacturing, installation, and maintenance of elevators and escalators.
Focuses on making the flow of people in and between buildings smoother, more efficient, and sustainable.
Known for its innovative solutions like the KONE UltraRope and KONE Destination Control System.
A key player in both new construction and modernization projects, ensuring safety, energy efficiency, and reliability.
Typically involved in landmark projects like airports, office towers, shopping centers, and residential complexes.
Committed to technological advancements, including smart building solutions and predictive maintenance.

Culture + Values

Customer First: We create value for customers by understanding their needs and exceeding their expectations.
Caring: We care about the safety and wellbeing of our people and the environment.
Sustainability: We are committed to improving the efficiency and sustainability of urban life.
Teamwork: We succeed together by sharing knowledge and working as one.
Achievement: We strive for excellence and take pride in delivering outstanding results.

Environment + Sustainability

Net Zero by 2035

Carbon Emissions Target

Committed to achieving net-zero carbon emissions by the year 2035, demonstrating a strong focus on climate action.

56% CO2 Reduction

Emissions Decrease

Achieved a 56% reduction in CO2 emissions per unit of added value compared to 2018 levels by 2020, showcasing significant progress in emissions management.

30% Energy Savings

Product Efficiency

Focus on energy efficiency in product design, aiming for new products to achieve an average of 30% energy savings, promoting sustainable consumption.

80% Recyclable

Material Use

Ensures that 80% of materials used in new products are recyclable, supporting circular economy principles and reducing waste.

Sustainability integrated into product design and lifecycle management.

Inclusion & Diversity

50% Women

Senior Management 2023

Reflects gender diversity in senior leadership roles.

40% Target

Leadership by 2030

Aims to increase women in leadership positions by a specific future date.

Launched a global employee training program focusing on unconscious bias and inclusive leadership.

Articles

KONE Major Projects

KONE Careers

KONE SiteFlow