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User Experience Designer
Usg
Design user-centered digital experiences for customers and internal users.
2d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Chicago, IL
Office Full-Time
Company Size
7,500 Employees
Service Specialisms
Construction services
Engineering
Architecture
Design
Technical Services
General Contractor
Sector Specialisms
Industrial
Energy
Infrastructure
Buildings
Residential
Commercial
Water Resources
Heavy Civil
Role
What you would be doing
web development
user research
a/b testing
traffic analysis
interaction design
user testing
- Develop detailed documentation for design deliverables and standards.
- Manage the day-to-day operations, maintenance, and administration of the website portfolio.
- Facilitate discussions with users and partners to define experience needs.
- Conduct user research through interviews, surveys, usability testing, and data analysis to gain deep insights into user needs and behaviors.
- Develop, evaluate, and oversee the implementation of A/B testing.
- Communicate design decisions, rationale, and direction when presenting work.
- Perform enhancements to existing systems and develop new features for web applications.
- Partner with other UX and UI Designers to align patterns, priorities, and cross-functional experiences.
- Evaluate current experiences and provide recommendations for improvement.
- Document data processes and structure for effective cross-collaborative use.
- Monitor and analyze website traffic for insights to drive customer acquisition.
- Develop and refine procedures for repeatable success.
- Design wireframes, mockups, prototypes, and detailed user flows to translate requirements and user needs into tangible interaction designs.
- Conduct evaluative user testing, secondary research, and session replay analysis to improve experiences.
- Audit content to ensure accuracy and consistency across brands.
- Create early-stage concepts to facilitate discussion, feedback, and alignment.
- Produce and publish new digital content creatively.
- Work with Product Managers, Engineers, Architects, QA, and other UX team members to design experiences for customers and internal users.
What you bring
design systems
figma
html
seo
ux degree
communication
- Experience using and contributing to pattern libraries and design systems.
- Strong communication, facilitation, and collaboration skills.
- Experience designing for responsive web solutions and complex internal tools.
- Bachelor’s, Associate’s, or certificate in Marketing, Communications, User Experience, or a related field is a plus.
- Experience with eCommerce, inventory management, or physical product UI.
- Understanding of website architecture, internal website search, and URL structure.
- Proficiency in wireframing, design, and testing tools such as Figma, Adobe Creative Suite, or similar.
- Initiative to plan and execute work with attention to detail.
- Formal education in Human-Centered Design, Design Methods, Human-Computer Interaction (HCI), or related field, or equivalent experience.
- Working knowledge of SEO, SEM, and social media acquisition tactics.
- Experience in image editing tools such as Adobe Photoshop, XD, Figma, and/or Illustrator.
- Strong analytical skills with the ability to analyze raw data, draw conclusions, and develop actionable recommendations.
- Understand all aspects of our platform including frontend and backend technologies.
- 5+ years of demonstrated UX experience working with Agile product teams; enterprise B2B experience preferred.
- Ability to keep track of developments in web technology and industry trends.
- Experience with content management systems (CMS) and web analytics providers such as Google Analytics.
- Experience designing and solving problems for complex business processes.
- Experience in participating in defining value-added platforms to support business initiatives.
- Working knowledge of HTML, CSS, and JavaScript.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
Founded 1902
Year Founded
The company originated in 1902 through a merger of gypsum companies.
Invented 1916
Invention Year
The iconic Sheetrock® drywall panels were pioneered in 1916, revolutionizing interior construction methods.
26 miles
Railway Length
The company operates the only industrial narrow-gauge railway in the U.S., transporting gypsum 26 miles from quarry to plant.
Acquired 2019
Acquisition Year
The company became privately held by Germany’s Knauf in 2019.
- A global manufacturer supplying wall, ceiling, flooring, sheathing, and roofing materials for landmarks like the Burj Khalifa, Lotte Tower, and the Freedom Tower.
- Operates through Gypsum and Ceilings divisions, blending innovative systems such as structural panels and acoustical ceiling tiles with technical support for architects, builders, and contractors.
- Plants, mines, and quarries span North America, manufacturing specialty products like cement boards and mold-resistant panels for niche projects.
- Innovation
- Collaboration
- Sustainability
- Safety
- Integrity
- Customer Focus
- Continuous Improvement
2050
Net Zero Target
Aim to achieve net zero carbon emissions by a specific future year, demonstrating long-term commitment to climate action.
- Reduction of Scope 1, 2, and 3 emissions
- Focus on energy efficiency in operations
- Implementation of sustainable manufacturing processes
- Ongoing investment in renewable energy sources
- Goal to reduce waste and improve recycling in production
- Commitment to creating an inclusive environment for all employees
- Increased women in leadership roles
- Ongoing employee resource group initiatives
- Transparent reporting on diversity metrics
- Ongoing training for building an inclusive culture
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