Emergency Air
Full‑service HVAC and plumbing contractor serving residential and commercial clients in Phoenix metro.
Assist Office Manager in high-volume residential service operations.
1 days ago
$23
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Chandler, AZ
Office Full-Time
Company Size
17 Employees
Service Specialisms
Air Conditioning Services
HVAC Maintenance
Sector Specialisms
Emergency Services
Emergency Management
Emergency Medical Services
High Hazard Response
Toxic Chemical Response
Firefighting
Rail Emergency Response
Reactive/Explosive Material Management
Role
Description
servicetitan
dispatch scheduling
kpi monitoring
process management
escalation management
team coaching
- Handle escalated customer concerns with professionalism and urgency
- Coach and support CSR and dispatch teams to deliver excellent customer experiences
- Maintain organization, accuracy, and accountability across office processes
- Help ensure KPIs, call standards, and operational goals are met
- Assist with dispatch, scheduling, and call flow to maximize efficiency and revenue
- Support the Office Manager in the daily operations of a high-volume residential service office
- Utilize Service Titan to manage jobs, customer records, reporting, and workflows
Requirements
leadership
customer focus
hvac
service titan
multitasking
weekend work
- Willingness to work rotating Saturdays and overtime when required
- Strong leadership and communication skills
- Customer-focused mindset with attention to detail
- Residential home services industry experience (HVAC or Plumbing strongly preferred)
- Service Titan experience required
- Ability to multitask and stay calm in a fast-paced environment
Benefits
- Rotating Saturdays
- $23 per hour
- Mandatory overtime as business needs require
- Commission & bonus opportunities
- Medical, dental, and vision insurance
- Full benefits package, including:
- Paid time off & holidays
- Growth and advancement opportunities
- 401(k) options
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
20 Years
Industry Track Record
Demonstrates the company's extensive experience and reliability in the HVAC industry.
A+
BBB Accreditation
Reflects the company's commitment to business ethics and customer satisfaction, verified by the Better Business Bureau.
Two‑Year
Workmanship Warranties
Ensures customers are protected with comprehensive coverage for all repair and installation services.
100%
Customer Satisfaction
Highlights the company's dedication to delivering exceptional service with a guaranteed satisfaction rate.
- Grew from a local family‑run HVAC shop into a trusted regional contractor.
- Blends fast repairs with transparent, upfront pricing.
- Earning multiple Carrier President’s Awards for excellence.
- Typical projects include emergency AC breakdowns and ductless mini‑split installations.
- Certified technicians handle heating and cooling systems, including duct cleaning and air quality upgrades.
- Offers free tune‑ups, smart thermostat deals, and zero surprise overtime fees.
- Maintains elite responsiveness with on‑time arrival guarantee.
Culture + Values
100%
Satisfaction Guarantee
The company is committed to ensuring complete customer satisfaction, with a guarantee of 100% satisfaction.
- Built on the foundation of experience, trust, and reliability.
- Dedicated to improving skills through ongoing training and industry certifications.
- Every customer is their top priority.
- Accurate, up-front pricing with no overtime fees.
- Practice the values of honesty, integrity, and fair dealing.
- Vision is to be recognized by the community and the HVAC industry for their practices, standards, and ethics.
- Their men and women go the extra mile by giving maintenance tips and taking time to educate customers.