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Service Writer - St Louis, MO
Craneworks, Llc
Manages service orders, estimates, and customer communication for crane equipment repairs.
7d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
St Louis, MO
Onsite
Company Size
190 Employees
Service Specialisms
Crane Services
Equipment Rental
Rigging
Heavy Lift
Transportation
Project Management
Sector Specialisms
Construction
Industrial
Commercial
Heavy Construction
Foundations
Building Materials Suppliers
Concrete Forming
Pre-cast Contractors
Role
What you would be doing
warranty claims
repair orders
cost estimates
inventory tracking
warranty verification
customer service
- Work with manufacturers on warranty claims tracking each one through to completion
- Maintains vehicle records by recording problems and corrective actions planned
- Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation
- Ascertains truck and truck mounted equipment problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules
- Work closely with Services Management to develop and implement target account specific objectives, strategies, and action plans
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required, obtaining approval signatures, entering RO into service database system
- Develops estimates by costing materials, supplies, and labor, calculating customer's amount due
- Quote prices, bid specifications and maintain records as outlined by management
- Answer customers' inquiries regarding products, prices, availability and product uses
- Work closely with the Accounting Department on outstanding claim tracking
- Maintains vehicle appearance by cleaning, washing, and painting
- Update customers on work progress and expected completion timelines
- Monitor customer satisfaction and communicate this information to management
- Work with Parts and Service Departments to introduce customers to the other services we provide
- Track inventory of items assigned to you by management and order approved quantities as business dictates. This may include steel and oil products.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions
- Keeps supplies ready by working closely with the Parts Department on inventory
What you bring
excel
driver's license
hydraulic schematics
problem solving
5 years
material handling
- Must be able to read engineering drawings and hydraulic schematics
- Good PC Skills: Excel and Word
- Must be dependable and have a valid driver’s license
- Specific experience working on brands such as Kenworth, Sterling, Cormach, Socage, Elliott, Fassi, Palfinger and Terex and equipment types such as knuckle booms, man lifts and material handling equipment a plus
- Self-motivated and disciplined with an ability to work closely with management and customers
- Candidate must live in CraneWorks branch metropolitan area
- Excellent communication, analytical, and problem- solving skills, with the ability to work well under pressure
- 5 years prior and proven Service Writer, Technician and Warranty Administration experience with heavy-duty truck and truck mounted equipment in a service workshop environment
- Professional development assistance
- 401(k) matching
- Referral program
- Vision insurance
- Dental insurance
- Life insurance
- Paid time off
- Health insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$35M Revenue
Annual Income
Generated through organic growth and a recent equity partnership.
Nine Locations
Operational Reach
Operates from nine strategic US-based facilities.
- Founded in 2002, the company began as a regional crane sales and rental outfit and has since expanded into a multi-facility heavy‑equipment provider.
- Serves projects worldwide, even supplying machinery on six continents.
- Typical assignments include supplying boom trucks and all‑terrain cranes as well as providing full lift planning, rigging, and custom fabrication.
- Specialists in serving energy, infrastructure, industrial, and oil & gas sectors with both standard and bespoke lifting solutions.
- Uniquely, the firm is North America’s top dealer for several crane brands and is known for delivering specialized gear even to Antarctica.
- Prioritizing a safe work environment for all employees and customers.
- Committed to understanding and exceeding customer expectations through quality service.
- Operating with honesty, transparency, and accountability.
- Continuously improving and staying ahead through technology and new solutions.
- Focusing on collaboration with colleagues and customers to achieve shared goals.
2050 Target
Net-Zero Goal
Committed to achieving net-zero carbon emissions by a specific future year, aligning with global sustainability efforts.
- Utilizes energy-efficient equipment and practices to reduce environmental impact.
- Conducts regular environmental performance assessments to ensure regulatory compliance and continuous improvement in sustainability.
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