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Banquet Server - On Call
Mainsail Lodging & Development
Serve banquet guests with friendly, attentive service, set up and clear events.
8d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Fort Myers, FL
Onsite
Company Size
200 Employees
Service Specialisms
Hospitality Management
Property Development
Project Management
Consulting
Real Estate Development
Sector Specialisms
Hotel
Corporate Furnished Housing
Resort Property
Commercial
Residential
Property Management
Development
Concept Development
Role
What you would be doing
cash handling
equipment setup
event setup
service safety
guest service
opening/closing
- Adheres to responsible alcohol service guidelines
- Follow all hotel policies and procedures as outlined in the team member handbook
- Ensures compliance with all cash handling and bill handling policies and procedures
- Gather all equipment necessary to service a function and maintain a clear and immaculate service area
- Performs opening and closing side work
- Ensures event area set ups are accurate and presented in a timely manner
- Manage differing personalities within the office, the hotel, and the community
- Ensure service safety by transporting all equipment in the proper manner. Be responsible for handling of all equipment and ensure that all spills and breakage are attended to immediately
- Maintain the highest degree of confidentiality
- Assist in the setup of banquet tables, buffet and coffee stations for events according to banquet event order (BEO). Serve food and beverage items. Bussing and clearing all tables during events and when events finished
- Ensure cleanliness of function areas before and after functions. Clear tables and return all equipment to their respective areas. Ensure back function areas are clean at the end of event
- Assist guest with any specials requests
- Ensure successful performance assisting guests with an exceptional experience to ensure high performing scores on the GSS according to Marriott
- Work on multiple tasks, making appropriate progress towards deadlines
- Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately
- Performs service recovery when required to ensure complete guest satisfaction
What you bring
servsafe
micros pos
high school
bilingual
banquet experience
customer service
- Ability to take initiative and handle assignments with limited supervision
- Adheres to Luminary Hotel & Co. standards for guest service
- Ability to communicate with manager on inventory needs, i.e. chairs, tables, and banquet linens
- Professional communication while using technology
- Ability to stand for extended periods of time
- Ability to use technology e.g. tablets, iPads
- Excellent customer service skills
- Corrected vision to normal range
- Must be able to work flexible hours, breakfast, lunch and or dinner shifts, weekends and holidays.
- ServSafe certified
- Ability to communicate clearly
- Ability to lift/push/pull 50 lbs.
- Must have at least 2-3 years’ experience as a banquet server, preferably in upscale hotel or resort.
- Make sound judgments quickly
- Able to work independently, take direction, and provide direction to others
- Ability to learn and master the POS system. Experience with Oracle MICROS POS is a plus.
- High School diploma or higher
- Ability to work effectively in stressful, high pressure situations
- Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name
- Ability to squat and bend
- Ability to work long hours as needed
- Understands Luminary Hotel & Co. menu ingredients, as well as overall operation, philosophy, activities and services in order to better answer guest questions
- Adhere to grooming and appearance standard
- Must be able to read, write and speak English. Bi-lingual (English/Spanish) is a plus.
- Excellent communication skills, both verbal and written
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- Founded with a vision to provide innovative hospitality solutions, Mainsail Lodging & Development focuses on transforming properties into exceptional destinations.
- With a diverse portfolio spanning hotels, resorts, and residential projects, Mainsail develops, owns, and operates high-end properties that cater to both leisure and business travelers.
- The company’s expertise lies in blending local character with modern luxury, offering a unique experience at each location.
- Mainsail is known for its commitment to quality, delivering well-curated developments that contribute to vibrant local communities.
- From conceptual design to day-to-day operations, Mainsail is involved at every stage, ensuring each property achieves its full potential in both service and profitability.
- In addition to traditional hotel and resort projects, Mainsail also specializes in mixed-use developments, creating environments that serve both residents and visitors.
- Standout projects include waterfront resorts and urban boutique hotels, with a strong emphasis on enhancing guest experiences while maintaining operational efficiency.
- Mainsail’s hands-on approach and deep industry knowledge make them a leader in transforming spaces into iconic destinations.
- We are committed to providing exceptional service and creating memorable experiences for our guests.
- We believe in teamwork, trust, and collaboration.
- We are dedicated to integrity and operate with transparency in all our business dealings.
- We prioritize sustainability and environmental responsibility in every aspect of our operations.
- We embrace innovation and are always looking for ways to improve and grow.
Net-zero by 2050
Carbon Neutrality Goal
Committed to achieving carbon neutrality through comprehensive sustainability initiatives.
- Focus on energy efficiency and water conservation across properties.
- Implemented eco-friendly practices using sustainable materials and renewable energy sources.
- Adopted green building standards for new developments and renovations.
- Invested in energy-saving technology and waste diversion programs.
- Creating an inclusive and diverse workplace.
- Fostering a culture of respect and equal opportunity for all employees.
- Setting specific goals for increasing gender diversity in leadership roles, aiming for greater representation of women in senior positions.
- Tracking diversity metrics regularly to ensure accountability and progress.
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