Customer Experience Manager at Danube Properties in Dubai, United Arab Emirates | Kablio

Role

Description

team mentoring

survey analysis

metrics reporting

service delivery

cross collaboration

feedback management

Manage and mentor team members to achieve service excellence.
Conduct surveys, analyze trends, and translate customer insights into actionable improvements.
Prepare regular reports on customer satisfaction metrics for management review.
Ensure delivery of exceptional service at every touchpoint—from inquiry to handover.
Collaborate with internal teams (Sales, CRM, Technical, Handover, and Service teams) to ensure customer requirements are addressed promptly and efficiently.
Develop and implement strategies to improve the end-to-end customer journey.
Maintain alignment with quality, service, and brand standards across all customer interactions.
Represent the Customer Experience department in internal meetings and projects.
Lead customer experience initiatives and drive continuous improvement programs.
Coordinate cross-functional efforts to deliver a unified customer experience.
Oversee customer feedback channels and ensure timely resolution of issues.
Monitor and analyze customer interactions to identify pain points and opportunities for enhancement.

Requirements

leadership

organizational

customer service

communication

analytical

data insights

Leadership and organizational skills to manage projects and cross-functional teams effectively.
Proven experience in Customer Service, Customer Satisfaction, or Customer Experience roles.
Strong communication and interpersonal skills to build long-lasting client relationships.
Analytical mindset with the ability to evaluate customer behavior and derive data-driven insights.

Benefits

Customer Journey Enhancement

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1993

Year Founded

Established in 1993 as a building-materials shop.

25M sq ft

Total Development Area

Spanning over 25 million square feet across multiple projects.

1+%

Monthly Payment Model

Offers a flexible 1% monthly payment model for property purchases.

16+ projects

Projects Delivered

Has successfully delivered 16+ projects out of 32 launched.

Makes premium living accessible without bank financing.
Portfolios include studios to villas in prime locations like Business Bay and JLT.
Flagship developments include Bayz 102’s helipad-equipped tower and early-delivery Gemz in Silicon Oasis.
Combines volume delivery with furnished finishes, community amenities, and prime urban locations.

Culture + Values

They are committed to providing the highest quality products and services, ensuring excellence in every aspect of their business.
They prioritize their customers and strive to exceed expectations, delivering exceptional experiences.
They embrace innovation and continuously seek new ways to improve their products, services, and processes to stay ahead in the industry.
They conduct their business with the highest ethical standards, ensuring transparency, honesty, and fairness in all their dealings.
They are dedicated to sustainable practices that protect the environment and contribute to the well-being of their communities.
They foster collaboration in a supportive and inclusive work environment where every team member can thrive.
They pursue excellence in everything they do, from the quality of their products to the professionalism of their services.
They are committed to the continuous growth and development of their employees, partners, and the company as a whole.
They prioritize their customers' needs and work tirelessly to ensure their satisfaction with the products and services.
They actively engage with and contribute to the communities they serve, fostering positive relationships and making a meaningful impact.

Environment + Sustainability

Incorporate sustainable materials and energy‑efficient solutions in projects to optimize resource utilization.
Implement waste management systems to minimize landfill waste and encourage recycling across operations.
Install water‑efficient systems to reduce consumption and promote responsible water usage.
Explore renewable energy integration—such as solar panels—to lower energy consumption.
Practise eco‑friendly construction: use recycled/rapidly renewable resources (eg bamboo flooring) and prefabrication to reduce waste.
Use high‑efficiency HVAC, insulation, LED lighting, and smart systems to cut carbon footprint and utility costs.
Implement rainwater harvesting and native‑plant landscaping to conserve water and enhance biodiversity.
Pursue green building certifications (eg LEED/BREEAM) to ensure environmental excellence.
Adopt regenerative development: integrate green spaces, biodiversity, carbon‑negative technologies.
Embed smart tech for automated energy, water and climate management in homes.

Inclusion & Diversity

No publicly stated DEI strategy, targets or gender‑related statistics found.

Articles

Official Website Projects

Danube Properties LinkedIn

Danube Properties on Wikipedia

Company

Overview

1993

Year Founded

Established in 1993 as a building-materials shop.

25M sq ft

Total Development Area

Spanning over 25 million square feet across multiple projects.

1+%

Monthly Payment Model

Offers a flexible 1% monthly payment model for property purchases.

16+ projects

Projects Delivered

Has successfully delivered 16+ projects out of 32 launched.

Makes premium living accessible without bank financing.
Portfolios include studios to villas in prime locations like Business Bay and JLT.
Flagship developments include Bayz 102’s helipad-equipped tower and early-delivery Gemz in Silicon Oasis.
Combines volume delivery with furnished finishes, community amenities, and prime urban locations.

Culture + Values

They are committed to providing the highest quality products and services, ensuring excellence in every aspect of their business.
They prioritize their customers and strive to exceed expectations, delivering exceptional experiences.
They embrace innovation and continuously seek new ways to improve their products, services, and processes to stay ahead in the industry.
They conduct their business with the highest ethical standards, ensuring transparency, honesty, and fairness in all their dealings.
They are dedicated to sustainable practices that protect the environment and contribute to the well-being of their communities.
They foster collaboration in a supportive and inclusive work environment where every team member can thrive.
They pursue excellence in everything they do, from the quality of their products to the professionalism of their services.
They are committed to the continuous growth and development of their employees, partners, and the company as a whole.
They prioritize their customers' needs and work tirelessly to ensure their satisfaction with the products and services.
They actively engage with and contribute to the communities they serve, fostering positive relationships and making a meaningful impact.

Environment + Sustainability

Incorporate sustainable materials and energy‑efficient solutions in projects to optimize resource utilization.
Implement waste management systems to minimize landfill waste and encourage recycling across operations.
Install water‑efficient systems to reduce consumption and promote responsible water usage.
Explore renewable energy integration—such as solar panels—to lower energy consumption.
Practise eco‑friendly construction: use recycled/rapidly renewable resources (eg bamboo flooring) and prefabrication to reduce waste.
Use high‑efficiency HVAC, insulation, LED lighting, and smart systems to cut carbon footprint and utility costs.
Implement rainwater harvesting and native‑plant landscaping to conserve water and enhance biodiversity.
Pursue green building certifications (eg LEED/BREEAM) to ensure environmental excellence.
Adopt regenerative development: integrate green spaces, biodiversity, carbon‑negative technologies.
Embed smart tech for automated energy, water and climate management in homes.

Inclusion & Diversity

No publicly stated DEI strategy, targets or gender‑related statistics found.

Articles

Official Website Projects

Danube Properties LinkedIn

Danube Properties on Wikipedia