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Lead Ops Coordinator
United Site Services
Provider of portable sanitation, temporary fencing, and related services for diverse industries.
Supervises Ops Coordinators, manages service deliveries, and ensures customer satisfaction.
Assist to review technician’s manifest at end of the day to ensure, that pencil notes have been documented, all policies have been complied with, and work with technicians to capture delivery/service information
Assist and routinely conduct route check-in audits to ensure that all information on the manifest is accurate and complete so that it can be posted properly without questions. Conduct necessary research to resolve account discrepancies and accurately document, communicate, and submit these findings to FOS for finalization. Submit completed and reviewed route sheets to FOS for posting
Ensure the highest level of customer service for both our internal and external customer
Sit while answering phones or reply to emails
Use hands and fingers to handle, control or feel objects tools or controls
Repeat the same movements when entering data
Keep Operations Manager updated on issues and resolution of issues
Investigate complaints and provides information to internal and external customers
Work with the customer service department and account managers on scheduling deliveries or services
Assists in the selection and training of new Operations Coordinators
Assist with sequencing routes & pick up and deliveries daily
Support technicians telephonically/radio during reported emergencies and provide appropriate resources to assist with issues
Coordinate with Legal and Human Resource staff, other managers, and supervisors regarding incidents, accidents, policies, and procedures
Work with Operations Manager on Operations Coordinator annual reviews and evaluations
Assist in handling all customer call-ins and update customers on expected delivery/service times. Make outgoing calls to customers regarding locked gates, missed services, and the resolution of site issues that impact our ability to perform quality services, etc
Oversee and supervise branch Operations Coordinators’ daily job duties and functions
Assist with communicating information and instructions to technicians (schedules, route changes, road conditions, accidents, emergencies, etc.) informing them of a variety of situations that may impact their scheduled services or deliveries
What you bring
microsoft office
communication
problem solving
analytical
organized
clerical
Understand the speech of another person
Well-developed clerical and administrative skills
Strong written and verbal communication skills
Decision Making and Problem Solving
Analytical, process oriented, and ability to focus on details for long periods of time
Well organized and ability to work under timelines and constraints
Hear sounds and recognize the difference between them
Speak clearly so listeners can understand
Computer knowledge (Microsoft Office)
Benefits
Commuter/Transit Account
Health Savings Account
Healthcare Flexible Spending Account
401(k) with employer match
Hospital Indemnity, Accident and Critical Illness
Employee Discounts
Employer-Paid Short-Term Disability
Dependent Care Flexible Spending Account
Employer-Paid Employee Assistance Program (EAP)
Voluntary Employee Life & Accidental Death and Dismemberment
Voluntary Spousal Life
Voluntary Dependent Life
Employer-Paid Employee Basic Life & Accidental Death and Dismemberment
Holiday & Paid Time Off (pro-rated for Part-Time employees)
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