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Customer Complaints and Liaison Officer
The Regenda Group
Handle customer complaints, resolve issues, analyze trends, support during major works.
9 days ago ago
£18,555 - £30,925
Junior (1-3 years)
Full Time
Liverpool, England, United Kingdom
Hybrid
Company Size
1,000 Employees
Service Specialisms
Construction services
Property Development
Design
Project Management
Consulting
Engineering
Architecture
Technical Services
Sector Specialisms
Housing
Construction
Care and Support
Education
Training
Regeneration
Role
Description
Requirements
communication
data analysis
complaint handling
empathy
initiative
collaboration
Benefits
Training + Development
Information not given or found
Interview process
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
Culture + Values
Vision 2025
Long-term strategic goals
Aims to strengthen foundations, deliver excellence, and grow through new homes, relationships, presence, and impact.
Environment + Sustainability
95% Renewable Energy
Power source for offices and communal areas
Ensures that 95% of electricity for offices and communal areas comes from renewable sources like wind, solar, and hydro.
33% Carbon Reduction
Construction efficiency gains
Leverages modern methods and SMART technology to reduce embodied carbon in pilot projects.
90% Modular Builds
Off-site construction efficiency
Completes 90% of construction projects using off-site modular builds to minimize environmental impact.
34 Housing Associations
Collaborative energy campaign
Participates in a campaign with 34 housing associations to support low-income households with high energy costs.
Inclusion & Diversity
3-star
Best Companies accreditation
Awarded a 3-star Best Companies accreditation as a 'World-Class Place to Work'.
October 2024
World-Class Recognition
Recognized as a 'World-Class Place To Work' status acknowledging employee experience.
10-month
Leadership Development Programme
Internal leadership development programme (‘LEADers’) with 10-month training, celebrating new graduates in November 2024.
34
Housing Associations Partnered
Partnered with 34 housing associations to provide targeted support for tenants with energy costs.
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