Helpdesk Support Specialist 1

Description

• Participates in new technology rollouts
• Create and Maintain documentation regarding standard processes
• Respond to and resolve staff technology problems and fulfill service requests
• Responsible for following standard processes and procedures
• Manages daily work with some input from the Service Desk manager or mentorship from senior techs
• Provide support for miscellaneous VEIC activities to accomplish organizational goals and objects (ex. Staff meetings, survey initiatives, etc.)
• Occasional movement between meeting spaces, collaboration areas, and individual workstations

Requirements

• Auditory capabilities to participate effectively in conversations, conference calls, and virtual collaboration sessions
• Verbal communication abilities are sufficient for clear articulation during in-person and virtual meetings, presentations, and discussions
• Ability to remain stationary at a workstation for extended periods (typically 6-8 hours per day with regular breaks)
• Basic knowledge of peripheral equipment setup and/or maintenance including printers, copier, IP phones, cell phones, audio and video equipment, and digital cameras
• Excellent oral communication skills and a proven dedication to customer service. Must have a desire to continue to learn about computer and network support and repair
• All positions at VEIC are subject to criminal background checks. This screening is conducted in compliance with applicable laws and is a standard part of our hiring process to ensure the safety and security of our employees, clients, and contractual obligations
• Basic understanding of Microsoft’s Windows Operating Systems and Microsoft’s Office Application Suite
• Visual acuity to view digital screens, documents, and presentations for prolonged periods
• Basic knowledge of computer hardware setup and the ability to do basic hardware repair and upgrades
• Ability to work well in a collaborative team environment
• Strong personal commitment to the mission, vision, goals, and values of VEIC
• Cognitive focus for simultaneous management of multiple communication streams, projects, and stakeholder relationships
• Moderate written communication skills
• Regular use of computer, keyboard, mouse, and telephone/headset requiring fine motor skills and repetitive hand/wrist movements
• Minimal lifting requirements (typically under 15 pounds) for office supplies, equipment, or materials
• This position does not require regular travel. Occasional in-person attendance at company events or meetings (typically 0–2 times per year) may be encouraged, but participation is often optional or available virtually.
• Entry-level, up to two years’ experience providing desktop support services in a professional environment, or a similar combination of education and experience from which comparable knowledge and skills were acquired
• Moderate analytical and problem-solving skills

Benefits

• No Travel Required:

Training + Development

Interview process

Visa Sponsorship

Security clearance