Nonprofit designing and implementing clean‑energy, electrification, and energy‑efficiency programs.
Provide desktop support, resolve staff tech issues, and maintain documentation.
15 days ago ago
Junior (1-3 years)
Full Time
Winooski, VT
Hybrid
Company Size
300 Employees
Service Specialisms
Energy Efficiency
Sustainability Consulting
Building Performance
Energy Modeling
Green Building Design
Renewable Energy
Environmental Consulting
Sector Specialisms
Energy
Buildings
Transportation
Utilities
Energy Efficiency
Building Decarbonization
Transport Electrification
Clean and Flexible Grid
Role
Description
technology rollout
documentation
tech support
service requests
process adherence
daily management
Participates in new technology rollouts
Create and Maintain documentation regarding standard processes
Respond to and resolve staff technology problems and fulfill service requests
Responsible for following standard processes and procedures
Manages daily work with some input from the Service Desk manager or mentorship from senior techs
Provide support for miscellaneous VEIC activities to accomplish organizational goals and objects (ex. Staff meetings, survey initiatives, etc.)
Occasional movement between meeting spaces, collaboration areas, and individual workstations
Requirements
windows
office
hardware
peripherals
customer service
entry-level
Auditory capabilities to participate effectively in conversations, conference calls, and virtual collaboration sessions
Verbal communication abilities are sufficient for clear articulation during in-person and virtual meetings, presentations, and discussions
Ability to remain stationary at a workstation for extended periods (typically 6-8 hours per day with regular breaks)
Basic knowledge of peripheral equipment setup and/or maintenance including printers, copier, IP phones, cell phones, audio and video equipment, and digital cameras
Excellent oral communication skills and a proven dedication to customer service. Must have a desire to continue to learn about computer and network support and repair
All positions at VEIC are subject to criminal background checks. This screening is conducted in compliance with applicable laws and is a standard part of our hiring process to ensure the safety and security of our employees, clients, and contractual obligations
Basic understanding of Microsoft’s Windows Operating Systems and Microsoft’s Office Application Suite
Visual acuity to view digital screens, documents, and presentations for prolonged periods
Basic knowledge of computer hardware setup and the ability to do basic hardware repair and upgrades
Ability to work well in a collaborative team environment
Strong personal commitment to the mission, vision, goals, and values of VEIC
Cognitive focus for simultaneous management of multiple communication streams, projects, and stakeholder relationships
Moderate written communication skills
Regular use of computer, keyboard, mouse, and telephone/headset requiring fine motor skills and repetitive hand/wrist movements
Minimal lifting requirements (typically under 15 pounds) for office supplies, equipment, or materials
This position does not require regular travel. Occasional in-person attendance at company events or meetings (typically 0–2 times per year) may be encouraged, but participation is often optional or available virtually.
Entry-level, up to two years’ experience providing desktop support services in a professional environment, or a similar combination of education and experience from which comparable knowledge and skills were acquired
Moderate analytical and problem-solving skills
Benefits
No Travel Required:
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
all positions are subject to criminal background checks, conducted in compliance with applicable laws.
Company
Overview
1986 Founded
Year Established
The company was established in Vermont with a focus on cutting energy costs through efficiency.
115M Metric Tons
CO2e Reduced
Accumulated reductions in carbon emissions since 2000, reflecting significant environmental impact.
$4.9B Savings
Lifetime Energy Savings
Total savings generated for consumers through energy efficiency programs.
Pioneered the nation’s first regulated statewide energy‑efficiency utility—Efficiency Vermont—in 1999.
Expanded in 2008 to operate major programs in D.C. and Ohio, later adding projects across multiple states.
Designs and runs large‑scale clean‑energy initiatives including rebate programs under IRA/BIL funding.
Specializes in efficiency, building decarbonization, transportation electrification and grid modernization.
Uses data‑driven evaluation, federal funding navigation, and community pilots to drive clean‑energy impact.
Culture + Values
94% of employees feel welcome
Employee Satisfaction
Over 90% of employees report feeling welcome, cared for, and proud to work at the organization.
Over 90% employee satisfaction
Employee Well-being
Employees express strong feelings of connection to their colleagues and pride in their work environment.
Certified Great Place To Work
Workplace Recognition
The company has earned the title of a Great Place To Work certification, based solely on employee feedback.
2024 Culture Statement Launch
Cultural Commitment
The company will launch a Culture Statement and Themes in 2024 to reinforce its dedication to positive culture.
Continuous engagement with employees, addressing needs and making improvements based on feedback
Environment + Sustainability
115M CO₂e Saved
Cumulative Emissions Reduction
Total CO2e reductions since 2000 through energy-saving and electrification solutions.
$5.6B Savings
Lifetime Customer Savings
Total savings achieved for customers since 2000.
480K People
Clean Energy Program Beneficiaries
Number of individuals reached by clean energy programs, with a focus on socially vulnerable communities.
829T GHG Reduction
Net-Zero Target Contribution
Annual GHG reduction target for city operations supporting Montpelier’s net-zero initiative.
1.27 million metric tons of CO₂e reductions delivered in 2020 from clean energy programs
Low‑income customers served: 9,042 in 2020
Clients served: 65 across 25 states/provinces in 2020
Goal: pioneer rapid decarbonization; partner on net‑zero playbooks such as Montpelier’s path to net‑zero by 2030
Partnered on City of Montpelier plan projecting 829 metric tons per year additional GHG reduction, targeting net‑zero city operations by 2030
Inclusion & Diversity
Over 50%
Social Impact
Program benefits were deployed in socially vulnerable communities.
480,000
Clean Energy Access
Clean energy programs reached a significant number of people, including 9,042 low‑income customers.
No explicit gender‑related statistics publicly stated
DEI outcomes not detailed on public website or LinkedIn in data‑driven terms