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Propositions & Go-to-Market Manager Consumer
Centrica
Develops and launches consumer energy propositions and leads go-to-market strategy.
12d ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Dublin
Hybrid
Company Size
21,000 Employees
Service Specialisms
Engineering
Technical Services
Sector Specialisms
Energy
Infrastructure
Utilities
Nuclear
Renewables
Role
What you would be doing
roadmap delivery
go-to-market
proposition strategy
research design
performance analytics
segment development
- Accountable for the successful and on-time delivery of the Roadmap. Responsible for Go-to-Market from a Commercial perspective.
- Ownership of the development and successful execution of a 12-Month Rolling Proposition Roadmap across both Energy and Integrated solutions taking account of margin and discount investment.
- Accountable for ongoing review of our in life proposition set, and taking any corrective action / improving / evolving our offering for consumers.
- Lead work to develop a research strategy incorporating the CX and Marketing teams defining the need for both Qualitative and Quantitive work. Design input into understanding, evaluating & defining the proposition – whether that be primary research, or desk research.
- Roadmap - Develop and own the rolling 12-Month Proposition Roadmap, as well as a longer-term roadmap (up to 24 months), including collaboration with commercial and sales teams as well as key stakeholders in Business Support, Sales and Service, Field Ops and wider Centrica network
- Responsible for leading Go-to-Market of the commercial aspects required to get propositions successfully launched into market.
- Part of - Consumer Commercial Leadership Team. · Leadership Role – Accountable to devising, driving and delivering the 12-Month Rolling Roadmap, and driving near-term propositions (up to 2 years out).
- Lead integrated bundling propositions strategy by taking a holistic, customer needs-based view to devise and deliver solutions that make life easier for the consumer and add value. This will be across both Energy and Solutions. Responsible for delivering differentiated propositions that Bord Gais Energy can credibly 'own'.
- Responsible and for defining the plan which identifies what customer need we can solve, balanced against the products we can sell, working closely with the commercial team to validate profitability
- Critical focus will be required to grow Smart customer holdings and Product Holdings per Customers.
- Responsible for defining and leading delivery of the propositions plan which identifies what customer need we can solve, balanced against the products we can sell, working closely with the commercial team to validate profitability
- Own and develop (with their Commercial Segment Manager partner) segments within the overall market & customer base where value creation can be achieved through the delivery of energy and integrated solution propositions
- Monitor and analyse performance metric, making data driven recommendations to optimize propositions. This incorporates definition of value propositions working with CX teams on customer journeys and marketing on key messaging
- Collaborate to Win by building relationships, foster a culture of problem-solving, and collaborate widely to deliver winning propositions. Critical to this will be support of the change delivery teams and supporting Go to market plans
- Responsible for cross functional excellence with the Commercial Management teams and CVM to support the delivery of the consumer commercial KPI’s, including Unique Customers, Acquisition, Renewals / Retention, Gross Margin.
What you bring
project management
5+ years
commercial acumen
strategic planning
problem solving
tech exposure
- Strong strategic planning, problem solving, critical thinking, and collaboration.
- Problem solving and translation into business requirements which support strategic goals and ensure balanced delivery across customer and commercial outcomes
- Comfortable with ambiguity and able to operate effectively within a constantly changing environment.
- Project Management experience or qualifications would be beneficial.
- Track record of successfully launching and managing products and propositions, and leading the Go-to-Market coordination from a Commercial perspective.
- Strong commercial acumen & experience are required.
- Exposure to Tech/Product is desirable
- 5+ years commercial or marketing experience required, ideally with proposition development experience in a Service industry.
- Excellent communication skills
- Pro-active and tenacious in ensuring lateral solutioning and cross functional understand of rationales for doing
- Good strategic thinker with the ability to understand market trends and customer needs and translate them into pragmatic workable deliverables.
- Ability to think strategically, to devise creative solutions, but also to problem-solve around obstacles to deliver a winning customer proposition.
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Company
Overview
- Centrica was established in 1997 through the demerger of British Gas plc and operates as a multinational energy and services company.
- The company operates across the energy value chain, including production, trading, storage, and sales of gas and electricity.
- It holds a portfolio of assets, including renewable energy infrastructure and customer-focused solutions like heat pump installations and EV chargers.
- Centrica's key brands include British Gas, Bord Gáis Energy, and Centrica Business Solutions.
- Recent financial highlights show adjusted operating profits of over £3 billion and strong free cash flow.
- It has made substantial investments in renewable energy with over 11.6 GW under management.
- Centrica also plays a significant role in decarbonization efforts, including ambitions to reach net-zero emissions by 2045.
- Purpose-driven culture energizing a greener, fairer future.
- Commitment to innovation and customer satisfaction.
- Focus on operational excellence and inclusive workplaces.
- Guided by strong ethical foundations and governance.
- Committed to achieving net-zero business operations by 2045.
- Aims to help customers reach net zero by 2050.
- Manages over 11.6 GW of renewable energy capacity.
- Focuses on investments in storage, heat pumps, and EV charger rollouts.
- Leader on climate change action with CDP 'A' Grade ranking.
- Drives flexibility in energy systems for decarbonization.
- Ranked in The Times Top 50 Employers for Women.
- Supports diversity with goals for 48% female and 18% ethnically diverse leadership by 2030.
- Targets 3,500 apprenticeships to boost under-represented groups.
- Prioritizes inclusive hiring processes for ex-service personnel.
- Promotes work-life balance with initiatives like fertility support programs.
- Encourages employees to volunteer 7,200 days annually.
- Has a structured People & Planet Plan fostering inclusive communities.
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