Resolve complex and abstract SaaS application issues by analyzing user requests, diagnosing problems, and implementing effective solutions
Support end users by resolving complex SaaS application requests and fixing issues with previously functioning app assets
Accountable for punctual attendance in meetings, meaningful contributions, and proactive communication of strategic directives or issue resolutions to both IT management and internal and external collaborators.
Serve as lead admin for one or more of Dowbuilt’s SaaS applications, such as Egnyte, HRIS, Procore O365
Provide end-user help desk support for local and remote employees
Provide redundancy in a backup capacity to the IT Support Specialist for Endpoints, backfilling enough to retain proficiency
Accountable for management, support and comprehensive technical understanding of one or more Dowbuilt SaaS applications that IT services
Provide shell scripting, M365 auditing, and server support as needed
Manage software renewals and project costs to ensure proper budgeting and forecasting
Support existing application assets, workflows, and automations
Track and code software receipts and charges, ensuring accurate record-keeping
Required to meet deadlines, memorialize successes and failures, and track progress communications across multiple platforms
Cyber security incident management: contain, recover, prevent, document, and proactively communicate in accordance with internal protocols
Support end users in achieving optimal system functionality
Partner with other departments to optimize and develop new business workflows and data connections
Participate in departmental initiatives, such as new software roll-out
Support and develop the in-house Python codebase
Requirements
sql
powerbi
python
ms office
smartsheet
bachelors
Concise—gets to the point without using unneeded words or images
Strong organizational skills and ability to juggle competing deadlines and projects
Experience with applications such as Smartsheet, Egnyte, and Slack is preferred
Leverage knowledge of SQL, PowerBI, and other data visualization tools
A customer service mindset
Dowbuilders are held to the following standards around effective communication (both written and verbal):
Proficiency with MS Office Suite (Outlook, Excel, Word)
Operate with a high level of integrity, positivity, and emotional intelligence
Self-aware—remain flexible, curious, and courteous in all communications
Bachelors degree degree in IT, Computer Science and/or technical college, or 3 years experience in an IT position that supports in-house hardware and software systems
Ability to establish and maintain effective relationships with management, employees, vendors, and the general public
Proficiency with Power Query Editor and PowerBI
Demonstrate proficiency with MS O365 Entra administration
Clear—main ideas easily identified and understood
Ability to seek solutions and resolve problems independently
Proficiency with Python coding at an intermediate level and familiarity with API integration
Attention to detail and ability to follow through in a timely manner
Capability to self-motivate, work independently, and take ownership of job responsibilities
Benefits
100% paid medical, dental, vision, and basic life insurance for full-time employees (30% coverage for dependents), first of the month following DOH
Education reimbursement
8 paid holidays each year, no waiting period
Paid Time-Off (PTO)
Competitive pay commensurate with skills and experience (the range for this position is $75,000-$95,000 annually)
401(k) retirement savings plan with employer profit-sharing contribution
Mentorship and career development opportunities
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
$148 million revenue
Annual Revenue
The company generates approximately $148 million in annual revenue, reflecting its significant role in the custom residential market.
Born as a boutique high-end homebuilder, evolved into a coast-to-coast custom residential specialist.
Delivers architecturally significant homes from Hawaii to New York.
Partners with world-class architects on striking urban condos, island retreats, mountain lodges, and modern estates.
Operates an in-house shop for millwork, casework, and furniture to ensure quality control and distinctive finishes.
Offers full-scope services: from ground-up construction to remodels, special projects, and ongoing home care.
Typical builds feature innovative designs, natural materials, and meticulous detailing featured in top design publications.
Culture + Values
We value craftsmanship, quality, and relationships.
We believe in building lasting relationships with clients, partners, and employees.
We are dedicated to delivering excellence through skilled people, collaboration, and innovation.
We are committed to empowering our teams to succeed and grow.
We foster an environment where everyone is respected, valued, and inspired.
Environment + Sustainability
2050 Net-Zero Goal
Net-Zero Emissions by 2050
Committed to achieving net-zero carbon emissions as part of a broader sustainability strategy.
Energy-efficient and sustainable construction practices are a top priority.
Green building principles are incorporated into every project to reduce waste and energy use.
Environmentally responsible materials and sustainable resources are focused on in all efforts.
Inclusion & Diversity
Aims to foster a diverse workforce, ensuring equal opportunities for all.
Strives to create an inclusive work environment where every employee feels heard and valued.