IT Solutions Engineer

Description

• Resolve complex and abstract SaaS application issues by analyzing user requests, diagnosing problems, and implementing effective solutions
• Support end users by resolving complex SaaS application requests and fixing issues with previously functioning app assets
• Accountable for punctual attendance in meetings, meaningful contributions, and proactive communication of strategic directives or issue resolutions to both IT management and internal and external collaborators.
• Serve as lead admin for one or more of Dowbuilt’s SaaS applications, such as Egnyte, HRIS, Procore O365
• Provide end-user help desk support for local and remote employees
• Provide redundancy in a backup capacity to the IT Support Specialist for Endpoints, backfilling enough to retain proficiency
• Accountable for management, support and comprehensive technical understanding of one or more Dowbuilt SaaS applications that IT services
• Provide shell scripting, M365 auditing, and server support as needed
• Manage software renewals and project costs to ensure proper budgeting and forecasting
• Support existing application assets, workflows, and automations
• Track and code software receipts and charges, ensuring accurate record-keeping
• Required to meet deadlines, memorialize successes and failures, and track progress communications across multiple platforms
• Cyber security incident management: contain, recover, prevent, document, and proactively communicate in accordance with internal protocols
• Support end users in achieving optimal system functionality
• Partner with other departments to optimize and develop new business workflows and data connections
• Participate in departmental initiatives, such as new software roll-out
• Support and develop the in-house Python codebase

Requirements

• Concise—gets to the point without using unneeded words or images
• Strong organizational skills and ability to juggle competing deadlines and projects
• Experience with applications such as Smartsheet, Egnyte, and Slack is preferred
• Leverage knowledge of SQL, PowerBI, and other data visualization tools
• A customer service mindset
• Dowbuilders are held to the following standards around effective communication (both written and verbal):
• Proficiency with MS Office Suite (Outlook, Excel, Word)
• Operate with a high level of integrity, positivity, and emotional intelligence
• Self-aware—remain flexible, curious, and courteous in all communications
• Bachelors degree degree in IT, Computer Science and/or technical college, or 3 years experience in an IT position that supports in-house hardware and software systems
• Ability to establish and maintain effective relationships with management, employees, vendors, and the general public
• Proficiency with Power Query Editor and PowerBI
• Demonstrate proficiency with MS O365 Entra administration
• Clear—main ideas easily identified and understood
• Ability to seek solutions and resolve problems independently
• Proficiency with Python coding at an intermediate level and familiarity with API integration
• Attention to detail and ability to follow through in a timely manner
• Capability to self-motivate, work independently, and take ownership of job responsibilities

Benefits

• 100% paid medical, dental, vision, and basic life insurance for full-time employees (30% coverage for dependents), first of the month following DOH
• Education reimbursement
• 8 paid holidays each year, no waiting period
• Paid Time-Off (PTO)
• Competitive pay commensurate with skills and experience (the range for this position is $75,000-$95,000 annually)
• 401(k) retirement savings plan with employer profit-sharing contribution
• Mentorship and career development opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance