Order Manager at Eaton in Raleigh, NC | USD67,500-99,000 | Kablio

Role

Description

order management

report analysis

customer communication

backlog management

return authorization

order forecast

Assist with the facilitation of the return material authorization, credit, and re-bill processes
Collaborate with sales, Eaton manufacturer representatives, Eaton business partners, purchasing, credit and legal departments in an effort to drive order issue resolution and customer satisfaction; provide solutions and alternatives to customers in order to meet needs
Proactively run and analyze reports to determine orders to be released to meet revenue numbers and customer demand
Proactively communicate in a timely manner with customers about order verification, order status, pricing and shipment status; coordinate in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
Manage order backlog to ensure forecast accuracy for the business unit
Provide general order management to include order entry, promised date compliance, backlog management, coordination of material shipments, on time delivery, order expediting and status/tracking of orders

Requirements

salesforce

sap

power bi

bachelor's

problem solving

supply chain

Minimum two (2) years of experience in customer support or supply chain experience
Time management skills
Must be able to work in the United States without corporate sponsorship now and within the future
Experience using Salesforce
Ability to work in a team environment & to work with cross-functional teams
Previous experience in order management, logistics or supply chain
Possess excellent communication skills
Attention to detail
Possess problem-solving skills
Customer focused
Bachelor’s degree from an accredited institution
Proficiency with computer and software tools including SAP, Power BI and CRM tools

Benefits

No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Raleigh, NC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

must work in the us without corporate sponsorship now and in the future.

Security clearance

background check conducted after a conditional offer; candidates can explain any concerning convictions.

Company

Overview

Over 100 years

Years in operation

The company has been operational for over a century, demonstrating its long-standing presence in the industry.

Over 175 countries

Countries Operated

Eaton operates its business across 175 countries, showcasing its global reach and influence.

global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power.
products and services span across industrial, commercial, residential, and infrastructure markets.
innovative solutions in energy storage, electrical distribution, and industrial automation.
instrumental in advancing technologies for utilities, transportation, and energy management.
recent standout projects include large-scale energy management systems for smart cities and utilities.
systems are crucial for sectors ranging from renewable energy to water resources management.
history of growth through acquisitions, continuously expanding global footprint and product offerings.

Culture + Values

Develop employees by helping them succeed not just at work, but in life as well
Delight customers by understanding their challenges and delivering real solutions proactively
Deliver for shareholders by doing what's right
Support communities by offering time and talent to meet social and economic needs
We are ethical
We are passionate
We are accountable
We are efficient
We are transparent
We learn
Doing Business Right reflects unwavering commitment to highest ethical practices and standards of behavior
Our brand promise: we make what matters work

Environment + Sustainability

31% GHG Reduction

Operational Emissions Reduced

The company has reduced its operational greenhouse gas emissions by 31% since 2018, amounting to 302,845 metric tons of CO2 equivalents.

Carbon Neutral by 2030

Commitment to Carbon Neutrality

The company aims to achieve carbon-neutral operations by 2030, focusing on reducing carbon emissions across all operational activities.

58M Metric Tons (Scope 3)

Scope 3 Emissions in 2023

In 2023, the company reported Scope 3 greenhouse gas emissions of 58,449,862 metric tons of CO2 equivalents, reflecting emissions from the entire value chain.

$3B Invested

Sustainable R&D Funding

The company has committed over $3 billion to research and development for sustainable solutions, highlighting its investment in eco-friendly innovations.

Aiming to reduce Scope 1 and Scope 2 GHG emissions by 50% by 2030 compared to 2018 levels.
Targeting a 15% reduction in Scope 3 emissions by 2030 from 2018 levels.
Achieving zero-waste-to-landfill certification for 79% of manufacturing sites, up from 75% in 2022, with a 2030 target of 100%.
Certifying 16% of manufacturing sites as zero-water-discharge, surpassing the 2030 target of 10% for water-stressed sites.
Independent verification of Scope 1 and Scope 2 GHG data with reasonable assurance and Scope 3 data with limited assurance.
Deploying clean-energy projects such as solar microgrids, PV installations, and carports, reducing over 20,000 metric tons of CO2 equivalents annually.

Inclusion & Diversity

28% Women

Representation in Salaried Roles

Women make up nearly 28% of salaried positions, striving toward a 2030 goal of 40%.

24% Minorities

U.S. Minority Representation

U.S. minorities comprise over 24% of salaried positions, aiming for 34% by 2030.

54% Leadership

Global Leadership Team Composition

Over half of the global leadership team are U.S. minorities.

2/3 Board

Board Member Diversity

Two-thirds of Board members identify as women or U.S. minorities.

10K Members

Inclusion Resource Groups

Eight Inclusion Eaton Resource Groups (iERGs) serve over 10,500 members globally.

100% Equality

Disability Equality Index

Received a perfect score of 100 on the Disability Equality Index for three consecutive years.

100% Equality

HRC Corporate Equality Index

Achieved a perfect score of 100% on the HRC Corporate Equality Index for eight consecutive years.

Company-wide pay equity assurance processes are in place for U.S. minority and global gender pay equity.
Eight Inclusion Eaton Resource Groups (iERGs) are present in 60 countries.
Awarded as one of the Best Companies for Women in India by Avtar & Seramount.
Received multiple global inclusion awards for commitment to diversity and inclusion.

Articles

Eaton’s Electrical Engineering Services & Systems

Turnkey electrical solutions

Transmission and distribution automation solutions

Role

Description

order management

report analysis

customer communication

backlog management

return authorization

order forecast

Assist with the facilitation of the return material authorization, credit, and re-bill processes
Collaborate with sales, Eaton manufacturer representatives, Eaton business partners, purchasing, credit and legal departments in an effort to drive order issue resolution and customer satisfaction; provide solutions and alternatives to customers in order to meet needs
Proactively run and analyze reports to determine orders to be released to meet revenue numbers and customer demand
Proactively communicate in a timely manner with customers about order verification, order status, pricing and shipment status; coordinate in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
Manage order backlog to ensure forecast accuracy for the business unit
Provide general order management to include order entry, promised date compliance, backlog management, coordination of material shipments, on time delivery, order expediting and status/tracking of orders

Requirements

salesforce

sap

power bi

bachelor's

problem solving

supply chain

Minimum two (2) years of experience in customer support or supply chain experience
Time management skills
Must be able to work in the United States without corporate sponsorship now and within the future
Experience using Salesforce
Ability to work in a team environment & to work with cross-functional teams
Previous experience in order management, logistics or supply chain
Possess excellent communication skills
Attention to detail
Possess problem-solving skills
Customer focused
Bachelor’s degree from an accredited institution
Proficiency with computer and software tools including SAP, Power BI and CRM tools

Benefits

No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Raleigh, NC will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

must work in the us without corporate sponsorship now and in the future.

Security clearance

background check conducted after a conditional offer; candidates can explain any concerning convictions.

Company

Overview

Over 100 years

Years in operation

The company has been operational for over a century, demonstrating its long-standing presence in the industry.

Over 175 countries

Countries Operated

Eaton operates its business across 175 countries, showcasing its global reach and influence.

global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power.
products and services span across industrial, commercial, residential, and infrastructure markets.
innovative solutions in energy storage, electrical distribution, and industrial automation.
instrumental in advancing technologies for utilities, transportation, and energy management.
recent standout projects include large-scale energy management systems for smart cities and utilities.
systems are crucial for sectors ranging from renewable energy to water resources management.
history of growth through acquisitions, continuously expanding global footprint and product offerings.

Culture + Values

Develop employees by helping them succeed not just at work, but in life as well
Delight customers by understanding their challenges and delivering real solutions proactively
Deliver for shareholders by doing what's right
Support communities by offering time and talent to meet social and economic needs
We are ethical
We are passionate
We are accountable
We are efficient
We are transparent
We learn
Doing Business Right reflects unwavering commitment to highest ethical practices and standards of behavior
Our brand promise: we make what matters work

Environment + Sustainability

31% GHG Reduction

Operational Emissions Reduced

The company has reduced its operational greenhouse gas emissions by 31% since 2018, amounting to 302,845 metric tons of CO2 equivalents.

Carbon Neutral by 2030

Commitment to Carbon Neutrality

The company aims to achieve carbon-neutral operations by 2030, focusing on reducing carbon emissions across all operational activities.

58M Metric Tons (Scope 3)

Scope 3 Emissions in 2023

In 2023, the company reported Scope 3 greenhouse gas emissions of 58,449,862 metric tons of CO2 equivalents, reflecting emissions from the entire value chain.

$3B Invested

Sustainable R&D Funding

The company has committed over $3 billion to research and development for sustainable solutions, highlighting its investment in eco-friendly innovations.

Aiming to reduce Scope 1 and Scope 2 GHG emissions by 50% by 2030 compared to 2018 levels.
Targeting a 15% reduction in Scope 3 emissions by 2030 from 2018 levels.
Achieving zero-waste-to-landfill certification for 79% of manufacturing sites, up from 75% in 2022, with a 2030 target of 100%.
Certifying 16% of manufacturing sites as zero-water-discharge, surpassing the 2030 target of 10% for water-stressed sites.
Independent verification of Scope 1 and Scope 2 GHG data with reasonable assurance and Scope 3 data with limited assurance.
Deploying clean-energy projects such as solar microgrids, PV installations, and carports, reducing over 20,000 metric tons of CO2 equivalents annually.

Inclusion & Diversity

28% Women

Representation in Salaried Roles

Women make up nearly 28% of salaried positions, striving toward a 2030 goal of 40%.

24% Minorities

U.S. Minority Representation

U.S. minorities comprise over 24% of salaried positions, aiming for 34% by 2030.

54% Leadership

Global Leadership Team Composition

Over half of the global leadership team are U.S. minorities.

2/3 Board

Board Member Diversity

Two-thirds of Board members identify as women or U.S. minorities.

10K Members

Inclusion Resource Groups

Eight Inclusion Eaton Resource Groups (iERGs) serve over 10,500 members globally.

100% Equality

Disability Equality Index

Received a perfect score of 100 on the Disability Equality Index for three consecutive years.

100% Equality

HRC Corporate Equality Index

Achieved a perfect score of 100% on the HRC Corporate Equality Index for eight consecutive years.

Company-wide pay equity assurance processes are in place for U.S. minority and global gender pay equity.
Eight Inclusion Eaton Resource Groups (iERGs) are present in 60 countries.
Awarded as one of the Best Companies for Women in India by Avtar & Seramount.
Received multiple global inclusion awards for commitment to diversity and inclusion.

Articles

Eaton’s Electrical Engineering Services & Systems

Turnkey electrical solutions

Transmission and distribution automation solutions