Rental Account Manager

Description

• Develops and maintains good customer rapport by providing excellent customer service.
• Develops accurate estimates/quotes for business partners through understanding customer requirements and specifications on rental equipment needed.
• Performs frequent calls to internal and external customers to determine current and future equipment needs.
• Autonomy & Decision-Making: Makes decisions on routine matters, provides recommendations to supervisor and refers all exceptions to supervisor.
• Resolves customer discrepancies by coordinating with company personnel to ensure timely and accurate execution of paperwork, quotes, billings and other various correspondences.
• Pursues equipment and support service opportunities to internal and external business partners through active engagement of new and existing customers.
• Responsible for all outstanding Accounts Receivable on their accounts.
• Responsible for maintaining key client relationships to facilitate repeat business.
• Communicates with operations on mobilization, demobilization, site conditions and additional customer requirements relating to their rentals.
• Communicates with operations team to schedule repairs and maintenance on equipment relating to their rentals.
• Communicates with the customer in a timely fashion in regards to service requests and any other customer responsibilities related to maintenance and repairs.
• Increase profitable sales and rental revenue through active sales engagement including cold calls, emails, and routine follow-up to promote the brand and services.

Requirements

• Demonstrated ability to carry on a business conversation with business owners and decision makers
• May require periods of overnight travel
• 3+ years experience in the equipment rental industry (Preferred)
• In lieu of the above requirements, relevant experience will be considered
• Ability to perform work accurately and completely, and in a timely manner
• Proficiency in MS Office – Intermediate
• 3+ years general sales experience (Preferred)
• Ability to provide excellent customer service through positive interaction with customers
• Frequent activity: Standing, Walking, Sitting, Viewing Computer Screen
• Ability to learn the operating/accounting system for quoting and scheduling equipment
• Occasional activity: Bending, Climbing, Reaching above Shoulder, Pushing, Pulling
• Ability to build relationships and collaborate within a team, both internally and externally
• High School/GED or equivalent (Required)
• Communication skills, verbal and written – Advanced
• Must be able to lift up to 25 pounds
• Valid and unrestricted drivers license required

Benefits

• Understanding of Blue Hat rental fleet and service offering – Intermediate

Training + Development

Interview process

Visa Sponsorship

Security clearance