AVP, Closing Operations

Description

• Partner with technology teams to improve automation, workflow management, system usability, and data integrity.
• Ensure departmental key performance indicators (KPIs), service level agreements (SLA), and quality standards are consistently met or exceeded.
• Lead, mentor, and develop all functional Managers and their teams to drive high performance, accountability, service excellence, and strengthen succession readiness and organizational bench strength.
• Drive standardization of best practices, documentation, and quality control processes across all operational areas.
• Oversee day-to-day operations for the Closing, Funding, Redisclosure, Title, Escrow, Payoff, Post-Closing, and Government Insuring departments.
• Collaborate with Compliance and Quality Control teams to mitigate operational risk, remediate findings, and strengthen controls.
• Lead cross-functional initiatives and champion the adoption of new systems, technologies, and processes to drive operational transformation, scalability, efficiency, and enhanced employee engagement.
• Maintain process and SLA alignment with Sales, Processing, Underwriting, Secondary Marketing, and Servicing to support a seamless loan origination experience.
• Ensure adherence to all federal, state, and investor guidelines, including TRID, RESPA, FHA/VA/USDA, and agency requirements.
• Maintain strong internal controls and audit readiness across all Closing, Title, Redisclosure, Post-Closing, and Government Insuring functions.
• Manage pipeline flow, resource allocation, and workload balancing to optimize throughput across all functional areas.
• Develop, monitor, and analyze KPIs across all departments, providing regular reporting to senior leadership.
• Identify operational bottlenecks and implement process improvements that reduce cycle times and enhance accuracy.
• Support strategic planning efforts, including annual goal setting, budgeting, and capacity planning.

Requirements

• Bachelor’s degree in Business Administration, Finance, or a related field strongly preferred, or equivalent combination of education and relevant mortgage operations experience; MBA preferred.
• Proven experience leading large, multi-functional teams in a fast-paced, high-volume environment.
• Strong understanding of mortgage lending regulations, investor requirements, compliance frameworks, and risk principles.
• Deep expertise in Consumer Direct lending operations and Closing, Funding, Title, Escrow, Post-Closing, and Government Insuring processes.
• Excellent analytical, organizational, and project management skills.
• Exceptional communication and interpersonal skills, capable of influencing across functions.
• Proficiency with Loan Origination System platforms (e.g., Encompass), workflow tools, and reporting systems.
• Strategic leader with the ability to translate strategy into actionable results and measurable outcomes.
• 10+ years of progressive mortgage operations experience, including 5+ years leading multiple operational departments.
• Demonstrated success implementing operational improvements and leading large-scale change initiatives.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance