Engineer I-Field Service, PS SEA

Description

• Investigate and handle all customer complaints and product failures.
• Provide after‑sales technical support and on‑site service to distributors and end customers.
• Review and assist in processing warranty claims from distributors.
• Offer standby support and 24/7 emergency call for customer assistance.
• Install, commission, and deliver on‑site training according to project scope.
• Troubleshoot and service diesel generator sets of all capacities.
• Maintain up‑to‑date and organized technical and training documents.
• Deliver specific training to distributors and dealers on service and troubleshooting.
• Maintain close relationships with key customers to ensure issue resolution.
• Provide technical assistance for factory testing of special projects.
• Investigate root causes of failures and recommend solutions.
• Address warranty issues from a technical perspective.

Requirements

At Rehlko, you have the freedom to identify, create, and deliver solutions—large and small—that help people and communities thrive, while our team members serve as the essential energy powering the organization’s success. We foster a safe and sustainable work environment where everyone participates in our Zero Is Possible safety culture through open communication and proactive hazard reporting.

• Diploma or degree in Mechanical or Electrical Engineering with at least 5 years of relevant experience.
• Willingness to travel extensively across the Asia Pacific and South East Asia region.
• Strong problem‑solving, task‑oriented team player with customer‑service orientation.
• Enthusiasm for power‑generation products; prior engine experience (e.g., MHI, MTU, John Deere, Volvo) is advantageous.

Benefits

Our Total Rewards programs are designed to accelerate growth, energize performance, and support inclusion at every stage of life and work, offering competitive compensation, work‑life flexibility, recognition, rewards, development opportunities, and a safe, inclusive workplace.

Rehlko proudly offers a rich history of creativity and commitment, guided by values of Curiosity, Trust, Pace, and Excellence. We provide a comprehensive benefits package including competitive salary, health, vision, dental coverage, and a 401(k) with company matching.

• Competitive compensation and comprehensive benefits (health, vision, dental, 401(k) match).
• Work‑life flexibility and recognition/rewards programs.
• Opportunities for development and career growth.
• Safe and inclusive workplace.

Training + Development

Interview process

Visa Sponsorship

Security clearance