Operate and maintain Dubai’s driverless metro and tram network under long‑term contract.
Oversee marketing materials, vendor coordination, and campaign execution.
1 months ago ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Dubai, United Arab Emirates
Office Full-Time
Company Size
1,850 Employees
Service Specialisms
Metro operations
Tram operations
Operation and maintenance
Rolling stock management
Infrastructure asset lifecycle management
Predictive maintenance
Passenger experience management
Health & safety management
Sector Specialisms
Transport
Infrastructure
Urban Transit
Rail Management
Public Transport
Multimodal Mobility
Rolling Stock Operation
Infrastructure Maintenance
Role
Description
content development
graphic design
print production
digital screens
vendor coordination
reporting
Respond to clients enquires and provide promotional material as requested.
Support to finalize the Marketing Annual plans and reports.
Follow up with procurement department for issuance of LPO.
Content development for digital screens based on client requirements following screen specifications.
Maintaining, updating, indexing, managing stock and archives.
Manage and support team on corporate and business events, visiting venues, managing banquet teams to follow the agreed setup plan.
Assist in photos and video archives for updating the library.
Building brand materials based on the corporate brand image.
Conceptualise and design promotion materials with the marketing team.
Send the material and follow up on delivery.
Sharing of invoice with Billing desk team and followup for payment.
Handle client activations at stations and fulfill ground arrangements as per agreed plan.
Developing innovative methods and plans to replace the existing standards signages and displays.
Coordinate and organize shipments and their prompt dispatch;
Re-ordering material, check the quotations and execute.
Received invoice from vendors and complete Received invoice from vendors and complete GRN on the system.
Coordinate with suppliers and verify quotations and invoices related to print and production related jobs. Ensure quality timely deliveries, cost content estimates etc.
Support the administration work related to production and prints;
Support department on raising PR’s on MS Dynamics 365 with prior approvals and documentations needed to raise a PR.
Developing graphics corporate identity. Photo retouching and editing.
Review corporate videos and share feedback for modifications.
Coordinate all correspondence related to work assignments and keep records.
Coordinate and support Social Media agency with available data to develop content suitable for respective campaign.
Liaison with agencies and the print agencies for update / reprint of promotional material.
Regular reporting on the Marketing & Communications plans and achievements to Execs board and to RTA.
Performing Marketing research to find new suppliers and vendors.
Check printer’s technical specifications, colour separation, proof editing and copywriting;
Monitor, maintain and control distribution of the material internally and externally.
Supervising and reviewing of artwork and graphic designs produced by third parties.
Requirements
adobe
office 365
project management
bilingual
negotiation
communication
Knowledge of Adobe creative suite, Photoshop and illustrator.
Strong network with promotion agencies and printers.
Fluency in spoken and written English and Arabic, other languages is an advantage.
Mature, detail-minded, self-motivated and responsible.
Knowledge of basic Microsoft Office/Office 365 software.
Resourceful, proactive, multi-tasked and able to work under pressure to meet deadlines.
Strong project management skills.
Negotiation skills.
Excellent communication and interpersonal skills.
Result-oriented, dynamic with creative thinking.
Proof reading and editing to ensure accuracy before publishing.
GRN on the system.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
Information not given or found
Security clearance
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Company
Overview
99.7% Punctuality
High Operational Efficiency
Achieved near-perfect punctuality in managing automated metro and tram systems in a challenging climate.
9-Year Contract
Long-Term Commitment
Secured a significant 9-year contract to operate Dubai Metro and Tram, with potential for a 6-year extension.
90 Km Metro
Extensive Infrastructure
Operates and maintains a fully automated metro system covering 90 km with 53 stations.
10.6 Km Tram
Efficient Urban Transit
Manages a 10.6 km tram network with 11 stops, supporting high-frequency transit in urban areas.
Formed in 2021 as a joint venture combining Keolis (70%), Mitsubishi Heavy Industries Engineering (25%) and Mitsubishi Corporation (5%).
Won a 9-year contract (with potential 6-year extension) to operate and maintain Dubai Metro and Tram from RTA starting September 8, 2021.
Employs around 1,850 staff transferred from former operator to sustain near-perfect punctuality and operational reliability.
Typical projects center on controller systems, fare collection, operations and maintenance of urban light-rail networks.
Specialises in transport infrastructure, particularly metro and tram system operations across automated urban environments.
Blends Japanese engineering and French rail-operator expertise in a multicultural context enhancing service innovation.
Culture + Values
We Imagine
We Care
We Commit
Developing the most pertinent shared mobility services for any given city or region
Innovating constantly to develop efficient and appealing multimodal public transport solutions
Providing a safe, efficient, pleasant and seamless experience for all passengers
Thinking like a passenger when developing our solutions and services
Listening to public transport authorities and forming relationships built on trust
Respecting every employee, making their commitment meaningful and being mindful of their well‑being
Honouring our contractual commitments to public transport authorities in guaranteeing safety, service quality, operational reliability
Being an exemplary stakeholder in the development of sustainable mobility in the cities and regions in which we operate
Environment + Sustainability
Signatory of the United Nations Global Compact and UAE Climate Responsible Companies Pledge
Aligned with UAE Net Zero 2050 Strategic initiative
Committed to improving energy and carbon efficiency
Committed to increasing the rate of waste diverted from landfill
Committed to controlling water consumption
Adherence to ISO 14001 and BS EN ISO 50001 environmental and energy management standards
Development and maintenance of a robust Environment and Energy Management System
Prevention of pollution and reduction in hazardous chemical use
Maximizing waste recycling, recovery and diversion from landfill
Reducing energy consumption and improving efficiency
Developing a climate change strategy to ensure resilient transport system
Support for design activities that consider energy performance improvement
Participation in UAE initiatives: Sustainability Week April 21–25 2025 aligned with Dubai Clean Energy Strategy 2050
Initiatives in 2023 and 2024 to reduce energy, water, paper and landfill waste
Installation of air purifiers at operations centre to enhance indoor air quality
Support for UAE’s 2031 Vision via green transportation and responsible consumption