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Service Coordinator / Dispatcher
Siemens
Coordinate dispatch of service activities, handle requests, schedule resources, order parts, and follow up.
7d ago
$37,660 - $64,560
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Cromwell, CT
Hybrid
Company Size
303,000 Employees
Service Specialisms
Industry Automation
Power Transmission
Imaging & Therapy Systems
Diagnostics
Rail Systems
Mobility & Logistics
Low & Medium Voltage
Smart Grid
Sector Specialisms
Industrial Automation
Building Automation
Rail Transport
Health Technology
Factory Automation
Process Industries
Pharmaceuticals
Chemicals
Role
What you would be doing
service requests
resource scheduling
parts ordering
customer liaison
invoice processing
service platform
- Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
- Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
- Act as primary point of contact for service customers to ensure expectations are met
- Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
- Schedule resources to support standard service agreements
- Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
- Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
- Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
What you bring
sap
dispatching
associate degree
high school
fire alarms
organizational
- Experience using Microsoft Office and business software systems (e.g., SAP)
- The ability to read and understand customer service contracts
- Must be able to demonstrate:
- Must be willing and able to work a Hybrid work environment Monday - Friday (3 days in the office, 2 days remotely) after completing training full-time in the office 5 days a week (Monday-Friday), approximately 2 months initially.
- Experience dispatching/scheduling field personnel/technicians
- Associate degree
- High school diploma or state-recognized GED
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
- Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
- Organizational and interpersonal skills
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa Sponsorship- must be legally authorized to work in the us without company sponsorship.
Information not given or found
Company
Overview
Founded in 1847
Historical Milestone
Established as a small telegraph company and transformed into a global leader in technology.
- The company drives progress with solutions in electrification, automation, and digitalization across industries.
- With cutting-edge products and services, it leads sustainable innovation for industries like energy, manufacturing, and infrastructure.
- Its impressive portfolio includes smart grids, automated factories, advanced healthcare technologies, and solutions for urban mobility.
- Siemens’ digital solutions enhance efficiency and sustainability in everything from smart buildings to electric vehicles.
- It has contributed to iconic projects, including energy-efficient train systems and automation in key industrial sectors.
- Transforming how industries use digital technology to optimize operations and tackle global challenges.
- Leading change is a team effort
- Our people are enthusiasts with diverse backgrounds, skills and interests
- Every individual is valued
- Ownership – empowering employees to take responsibility
- Collaboration – leveraging unique strengths to find creative solutions
- Respect & Inclusion – diverse, respectful, flat hierarchies, flexibility, celebrating individual contributions
90% reduction
Scope 1 & 2 emissions by 2030
Achieve a 90% reduction in own-operations greenhouse gas emissions compared to 2019 levels by 2030.
144 million tonnes
CO₂-equivalent avoided in FY 2024
Products sold in FY 2024 helped customers avoid approximately 144 million tonnes of CO₂-equivalent emissions.
100% renewable
Electricity by 2030
Transition to 100% renewable electricity across operations by 2030, aligned with the RE100 initiative.
90% reduction
Scope 3 emissions by 2050
Achieve a 90% reduction in value-chain (Scope 3) emissions by 2050, validated by the Science-Based Targets initiative.
- Achieve net‑zero greenhouse‑gas emissions across the value chain by 2050
- Own‑operations net‑zero by 2030
- Value‑chain (Scope 3) target: 30% reduction by 2030
- €650 million invested in decarbonization efforts by 2030
- 100% EV fleet (EV100) by 2030
- 100% net‑zero buildings (EP100) by 2030
- Scope 1 & 2 emissions reduced by 50% since 2019, Scope 3 by 15% since 2019
- Products sold in FY 2024 helped customers avoid ~144 million tonnes CO₂‑equivalent
- Eco‑design standard achievement: 54%; 25,000 Siemens products labeled “EcoTech” for sustainable design
- Landfill waste down ~12%; recycling share of total waste 84%
Women at 32%
Top Management Increase
Women in top management roles increased significantly from a baseline of 23% in FY 2020 to 32% in FY 2024.
- DEGREE strategic framework includes 'Equity' as a measurable field of action
- Global Equity program focuses on equal rights in hiring and internal promotion processes
- SBTi‑validated targets exclude DEI but inclusion embedded in governance and career development
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