Operations Manager - MIH

Description

• Manage revenue forecasting, labor billing rates, and manpower planning.
• Review field service reports to monitor projects, maintenance contracts, and services.
• Conduct quality assurance checks and address customer service issues.
• Develop and execute business growth strategies with sales and business development teams.
• Analyze monthly P&L statements to achieve target profit margins.
• Oversee warehouse and shop operations.
• Ensure efficient use of manufacturer/vendor websites for replacement parts and support.
• Facilitate cross-department collaboration to align service activities with company goals.
• Oversee recruitment, hiring, and training service technicians.
• Oversee startup and warranty project completion.
• Assist in securing high-value service contracts and clients.
• Supervise office staff and field technicians, ensuring compliance with performance standards and policies.
• Manage department billing in coordination with the accounting department.
• Lead and develop the service team to enhance customer satisfaction.
• Oversee multiple revenue streams, including maintenance contracts, service, major projects, parts sales, and warranty services.
• Develop and manage technical training and safety programs, including documentation and training sessions.
• Manage department assets, including vehicles, tools, and inventory.

Requirements

• High school diploma or general education degree (GED)
• Knowledge of Microsoft Word, Microsoft Outlook, Microsoft Excel
• 10+ years of relevant work experience
• Ability to recruit, train, and motivate talent.
• Excellent written and verbal communication skills.
• Valid driver's license
• Strategic thinker with operational execution expertise.
• HVAC knowledge with hands-on industry experience a must.
• Experience managing and growing an organization.
• Knowledge of Human Machine Interface (HMI); Machine-to-Machine Interface (M2M); and proprietary computer software (preferred)
• Detail-oriented with strong analytical and problem-solving abilities.
• Effective leadership, teamwork, and decision-making skills.
• Strong computer skills for data entry and retrieval.
• Ability to drive immediate and long-term business impact.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance