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Agent, Reservations (Bozeman, MT)
One&Only Resorts
Handling reservation inquiries, generating revenue, and providing guest services for a luxury resort in Bozeman, MT.
17d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Bozeman, MT
Onsite
Company Size
6,000 Employees
Service Specialisms
Property Management
Concierge Service
Event & Activity Coordination
Private Transportation
Villa Rental Program
Spa & Wellness Services
Culinary Experiences
Water Sports
Sector Specialisms
No specialisms available
Role
What you would be doing
reservations processing
guest service
sales execution
compliance monitoring
client liaison
target achievement
- Provide accurate, appropriate, relevant information about the resort and area attractions
- Secure timely, accurate and confidential reservations financial payment information
- Maintains up to date knowledge on sales strategies, rates, products, packages, facilities and inventory
- Exercises proper selling, up-selling, cross selling and suggestive selling techniques to maximize property revenue
- Attend briefing and departmental meetings as required
- Maintains professional confidentiality of VIP and “special guests as directed by Manager
- Ensures accurate input of reservations details in the hotel property management system
- Achieve performance target (Key Performance Indicator) to ensure that agent’s work supports and furthers the organization's goals
- Provides Team Leader and Manager with all relevant correspondence for late cancellation and no-show bookings to support the penalty charges
- Complies with the resort and department cost saving plans and initiatives
- Ensure every caller directed to the department receives an optimum level of services and care
- Identifies and anticipates needs and requirements by asking open-ended questions to obtain all necessary information
- Ensure compliance with all security and safety standards
- Records and processes reservations via all channels and ensure response within 24 hours of receipt
- Lifting and carrying of loads weighing up to 30 pounds
- Execute reservation sales from initial inquiry to conversion to confirmation
- Attends all training programs as required by the business needs
- Efficiently processing prior-to-arrival guest confirmation correspondence with all required information accurately daily, while duly entering all guest information, including all requests and traces in the system
- Maintains a comprehensive filing system in the Reservations department
- Remaining in a stationary position for long periods
- Treats internal and external customers fairly with respect, while developing effective customer networks
- Liaise with the Sales Department regarding booking of group rooms
- Provide the highest level of guest service (verbal & written) always demonstrating One & Only Joy service standards
- Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
- Develop strong local knowledge/ relationships with our local area partners such as Big Sky Resorts and Yellowstone National Park
- Participation in Reservation Self Audits conducted weekly to provide feedback and training opportunities
- Overcome guest objectives using OOMB relationship selling techniques
What you bring
opera system
reservations experience
windows environment
operational environment
strong interpersonal
excellence in english
- Experienced in using Opera system
- Consistently follows the IFH call processing standard and achieve a minimum 85% LQA Reservation Mystery Shop score
- Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods
- A minimum of 1 year experience with Reservations or significant experience of working in contact centre or similar field
- Frequent bending, twisting, stooping, reaching, and pulling
- Demonstrates adaptability and flexibility according to the work demand
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)
- Strong interpersonal skills
- Constantly operating a computer and other office productivity machinery
- Excellent communication skills, written and oral proficiency in English
- Understands and observes the department’s general policies, standards and procedures
- Competently use of OOMB property technology such as OPERA PMS, SynXis and Office applications to manage reservations
- Knowledge of food and beverage, Wellness and Retail options at OOMB
- Organizational skills
- Dental, vision & life insurance - 100% of premium paid by employer
- 5 weeks of PTO (Paid Time Off)
- Complimentary transportation to/from resort
- Complimentary meal per shift
- 14 nights per year at $100/night* at Kerzner Properties worldwide
- Uniform provided & complimentary laundering
- Medical insurance - 80% of premium paid by employer
- Discounts at F&B outlets on property
- Subsidized housing based on availability
- Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership
- Health Savings Account with $50 employer contribution per pay period
- 8 paid holidays
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- compliance with resort and department security and safety standards
People also searched
Company
Overview
$500 million
Early Investment
Initial projects required significant financial investment to establish the brand's presence in the luxury market.
14 properties
Global Presence
The brand currently operates across nine countries, showcasing its international reach and appeal.
35 resorts
Expansion Cap
The company plans a curated growth strategy, limiting total resorts to maintain exclusivity and quality.
- Founded in 2002 by Sol Kerzner as an ultra-luxury resort brand under Kerzner International.
- Renowned for crafting one-off resorts and private homes in captivating global locations.
- Operates across nine countries, with new destinations in Greece, Montana, and Antigua.
- Focused on bespoke architectural design that reflects local culture and natural environments.
- Typical offerings include high-end lodging, immersive cultural experiences, wellness, and adventure.
- Standout for purpose-built destinations like One&Only Reethi Rah (Maldives) and private home experiences.
- We believe in creating exceptional experiences for our guests, where every detail is crafted with passion and precision.
- We aim to deliver personalized service with grace and dedication.
- Our team is committed to fostering an environment of excellence and empowerment.
- We promote a culture of creativity, innovation, and craftsmanship, where each individual can contribute to the collective success.
2050 Target
Emissions Goal
The company aims to achieve net zero emissions by 2050 through comprehensive sustainability efforts.
- Committed to environmental responsibility through sustainable practices across all operations.
- Focus on reducing waste, energy consumption, and water usage.
- Collaborates with local communities and supports sustainable tourism initiatives.
- Values diversity and inclusion within its workforce and guest experiences.
- Promotes equal opportunity and ensures a diverse and inclusive working environment.
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