Dynamics Functional Consultant

Description

You will operate as a business facing specialist in Microsoft Dynamics. At its core the role involves helping implement and optimise D365 systems for use across the YTL UK Group.

As a key member of our IT team, you will drive the successful delivery of technology changes and projects by engaging closely with the business. Your responsibilities will include leading discovery sessions, gathering and translating requirements, engaging subject matter experts and stakeholders, and designing and configuring fit-for-purpose D365 solutions that meet business needs.

• developing and implementing custom plugins, workflows, and reports as needed to meet specific client requirements
• maintaining clear and effective communication with business teams using existing D365 business services, project managers, and other stakeholders to ensure project progress and alignment with client expectations
• continuously evaluating the system's performance and working with the client to identify opportunities for improvements and enhancements
• providing post-implementation support, troubleshooting, and issuing resolutions for Dynamics 365 users
• assisting in the deployment of D365 solutions and supporting the organisation during the go-live phase to ensure a smooth transition
• collaborating with developers and technical consultants to ensure that Dynamics 365 integrates seamlessly with other systems and applications within the organisation
• training end-users and providing documentation to ensure they can effectively use the D365 system and its features
• helping our business manage the change associated with the adoption of new systems and processes, including user adoption strategies and change control procedures.
• assisting the Quality Assurance team with system testing, and further developing test plans to validate that the system meets the defined requirements
• designing and configuring Microsoft D365 solutions to align with the business needs. This may involve customising CRM/ERP modules, entities, workflows, and forms and having a good source of knowledge of the D365 suite of applications
• creating and maintaining project documentation, designing specifications, configuring changes, and training materials
• providing performance metrics for the Dynamics Competency Centre and the Dynamics Platform Design Authority to review

Requirements

• business (Ideally industry) specific knowledge of business process (both Customer Relationship Management and Enterprise Resource Management), compliance measures, and best practices
• adaptability and ability to stay on top of new features, functionality and willingness to keep up to date with market trends and new features that may be beneficial for our business (e.g. Co-Pilot for Dynamics).
• Customer Relationship Management skills in building and maintaining strong relationships
• understanding business processes, objectives, and pain points to gather and document a fit gap analysis into our Dynamics services
• strong, understanding and competency of IT. E.g. cloud infrastructure, integration methods, reporting and analytics, active directory, ITIL, customer support and change management
• personability and communication translating into skills in gathering, documenting, and translating business requirements into system configurations and features and providing knowledge through training others
• relevant technical qualifications to the role (e.g. Microsoft Certified D365 Functional Consultant Associate or similar e.g. MB-240, PL-200, MB-300, MB-310)
• prior experience in a relevant role (e.g. Business Analyst) using D365 toolsets
• excellent D365 product knowledge, e.g. modules, services, Developer tool suites, use cases, case studies
• prior experience in relevant projects (e.g. good portfolio of experience and project involvement in end-to-end CRM/ERP implementation)

Benefits

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

• One paid volunteering day each year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• The opportunity to sell up to five days of holiday every year.
• A healthcare package that allows you to claim back healthcare costs.
• Access to an interactive health and wellbeing platform.
• 25 days' holiday rising to 28 with length of service.
• Enhanced family leave and pay arrangements.
• Career progression and professional development opportunities.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Support from trained mental health first aiders.
• A combined pension contribution of up to 20%.
• Cashback and discounts from more than 3,000 retailers.
• Life assurance of up to eight times your salary.

Training + Development

Interview process

Visa Sponsorship

Security clearance