Customer Success Engineer - Associate

Description

• Work with APIs to support integrations
• Lead portions of customer onboarding projects, including data ingest and metadata mapping.
• Contribute to customer satisfaction by providing clear communication and timely support.
• Develop and maintain scripts (Python, PowerShell, or similar) to automate customer workflows.
• Collaborate with senior team members to troubleshoot and resolve customer issues.
• Document processes and contribute to knowledge base articles for both customers and internal teams.
• Stay curious about emerging trends in digital archiving and SaaS integration.

Requirements

• Strong analytical and troubleshooting skills.
• Familiarity with APIs, XML, JSON, or other structured data formats.
• Working knowledge of Python or another scripting language.
• Understanding of metadata standards or digital archiving concepts (preferred but not required).
• 5 years of professional experience in a technical support, customer success, or IT role
• Excellent communication skills and a customer-first mindset.
• Ability to work independently and as part of a team.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance