Membership Coordinator

Description

• Effectively communicate the value of the Membership program to prevent cancellations
• Assist with additional tasks as needed to support Call Center operations
• Partner with the Marketing team to support Membership growth initiatives
• Resolve membership concerns with professionalism and urgency
• Monitor daily reports and remove inaccurate Membership statuses
• Perform ongoing data cleanup for HVAC and plumbing membership lists
• Schedule seasonal tune-ups for clients who have not yet received service
• Correct account statuses for inactive or canceled Memberships
• Proactively contact past-due Membership clients to collect outstanding fees and retain active members
• Share feedback and insights with leadership on retention strategies and outreach effectiveness
• Reach out to eligible clients to renew prepaid Memberships (non-A/R accounts)
• Verify completed jobs are properly marked in the system

Requirements

• Exceptional attention to detail with strong organizational skills
• Solid understanding of inbound call handling and membership-based programs
• Intermediate proficiency in Excel and general computer systems
• Ability to manage outreach across multiple communication channels
• Proven experience in customer service, collections, or account management
• Strong ability to build value, overcome objections, and retain customers
• Strong time-management skills with a sense of urgency and accountability

Benefits

• Stable, full-time schedule with consistent hours
• Opportunity to make a direct impact on customer satisfaction and retention
• Collaborative team environment with growth potential

Training + Development

Interview process

Visa Sponsorship

Security clearance