Effectively communicate the value of the Membership program to prevent cancellations
Assist with additional tasks as needed to support Call Center operations
Partner with the Marketing team to support Membership growth initiatives
Resolve membership concerns with professionalism and urgency
Monitor daily reports and remove inaccurate Membership statuses
Perform ongoing data cleanup for HVAC and plumbing membership lists
Schedule seasonal tune-ups for clients who have not yet received service
Correct account statuses for inactive or canceled Memberships
Proactively contact past-due Membership clients to collect outstanding fees and retain active members
Share feedback and insights with leadership on retention strategies and outreach effectiveness
Reach out to eligible clients to renew prepaid Memberships (non-A/R accounts)
Verify completed jobs are properly marked in the system
Requirements
excel
call handling
multichannel
customer service
retention
detail oriented
Exceptional attention to detail with strong organizational skills
Solid understanding of inbound call handling and membership-based programs
Intermediate proficiency in Excel and general computer systems
Ability to manage outreach across multiple communication channels
Proven experience in customer service, collections, or account management
Strong ability to build value, overcome objections, and retain customers
Strong time-management skills with a sense of urgency and accountability
Benefits
Stable, full-time schedule with consistent hours
Opportunity to make a direct impact on customer satisfaction and retention
Collaborative team environment with growth potential
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
the company does not sponsor applicants or employees who require a visa.
Security clearance
Information not given or found
Company
Overview
2016
Year Founded
The company was established in 2016, marking its entrance into the home-services industry.
2M+
Homeowners Served
It provides essential home services to over 2 million homeowners annually, ensuring reliability and quality in maintenance, repair, and replacement solutions.
2021 Rank
Inc. 5000 List
The company achieved a notable recognition by crossing the Inc. 5000 list in 2021, highlighting its rapid growth and market presence.
High $
Annual Revenues
The company's financial success is evident with annual revenues reaching into the high hundreds of millions, showcasing its strong market position.
It partners with established regional home-services brands for rapid growth.
Operates across 28 U.S. markets under multiple local names.
Portfolio includes HVAC, plumbing, electrical, and water services.
Enters new markets like Oklahoma City and Austin through acquisitions and greenfield launches.
Typical projects involve HVAC installs, emergency plumbing, electrical upgrades, and water heater replacements.
Culture + Values
Do the Right Thing
Deliver Extraordinary Experiences
Be Accountable
Be Humble and Respectful
Own the Outcome
Environment + Sustainability
2050 Target
Net Zero Commitment
Aiming to achieve net zero carbon emissions by 2050.
Commitment to sustainability through reducing environmental impact
Focused on reducing energy consumption and carbon footprint across all operations
Striving for eco-friendly solutions and energy-efficient products
Inclusion & Diversity
Committed to fostering a diverse and inclusive workplace
Encouraging gender and racial equity through strategic initiatives
Promoting gender balance at all levels of the company