Inside Sales
Temperature Systems, Inc.
Provide customer service, order processing, and sales support in HVAC distribution.
17 days ago ago
Junior (1-3 years)
Full Time
Green Bay, WI
Office Full-Time
Company Size
65 Employees
Service Specialisms
Service Training
Commercial HVAC
Residential HVAC
Refrigeration
Hydronics
Controls
Design / Engineering
Warranty Support
Sector Specialisms
Commercial
Residential
Refrigeration
Hydronics
Controls
Heating
Ventilation
Air Conditioning
Role
What you would be doing
backorder monitoring
inventory troubleshooting
order entry
delivery coordination
parts research
record keeping
- Follow up with vendors or purchasing department to monitor back orders to determine status.
- Proactively promote additional sales to customers.
- Troubleshoot inventory and shipping problems.
- Promotes and maintains a flexible cooperative, positive, team oriented attitude with and between departments and end users.
- Maintain working knowledge of product lines stocked by TSI.
- Prepare and enter orders.
- Provide solutions to customer requests, including research of the requests and suggest options to customers.
- Coordinate delivery schedules between company and customer.
- Assist customers in identifying proper parts, equipment, and supplies; quote pricing and availability.
- Resolve customer complaints.
- Responsible for after hours calls on rotating schedule.
- Research parts to stock on new equipment.
- Maintain showroom by stocking shelves, showcasing new product, as well as straightening and keeping area clean.
- Receive incoming customer phone calls and walk in traffic.
- Ensures timely, accurate, proper records, files, data bases, etc. are developed and maintained for assigned areas of responsibility.
What you bring
typing
data entry
hvac
high school
problem solving
customer service
- Proficient clerical skill in typing, basic math computation, data entry, PC and related software application.
- High School diploma and 3-4 years’ experience in HVAC preferably in a customer service environment.
- To Be… Punctual, cooperative, dependable, and able to take direction.
- Able to work in a fast paced, varied/changing priority and stressful environment.
- Excellent communication, organization, customer service, problem solving and follow through skills.
- Great company culture and employee events. Past experiences have included things like baseball games, chili cookoffs, ESOP bean bag competitions and more!
- Advance your career through our tuition reimbursement program
- Paid vacations and holidays
- Growth and leadership opportunities with a responsive and family-like culture
- 100% Employee-owned
- Hybrid work schedule possibilities with successful performance
- Competitive Pay & Benefits
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Interview process
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Company
Overview
1982
Year Founded
Established as a leader in providing tailored HVAC solutions.
- specializes in the installation and maintenance of HVAC systems for a variety of sectors.
- offer services in temperature control, energy management, and indoor air quality.
- expertise spans across large-scale commercial buildings, industrial facilities, and residential spaces.
- known for their reliability and precision in ensuring optimal climate conditions.
- projects often focus on high-efficiency solutions that save energy and improve comfort.
- history of handling complex HVAC projects for both new construction and renovation.
- They are committed to providing superior service and customer satisfaction.
- Their focus is on providing innovative and energy-efficient HVAC solutions.
- They value integrity, accountability, and a commitment to excellence in all they do.
- They build long-term relationships based on trust and reliability.
- Their team works together to ensure the success of their customers and the company.
2050 Target
Net-Zero Emissions Goal
This target represents the company's commitment to achieving net-zero carbon emissions by the year 2050.
- dedicated to providing energy-efficient HVAC solutions to reduce carbon footprints
- prioritize sustainability in all aspects of operations, from energy-saving equipment to environmentally-conscious practices
- actively seek innovative solutions to help customers meet their sustainability goals
- committed to advancing the use of eco-friendly and high-efficiency HVAC systems
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