Support and adhere to company values, mission statement, service standards, and guest service philosophy.
Perform all audit procedures and prepare required audit reports as set forth by the hotel and company daily.
Report and document incidents, including disturbances, injuries, or emergencies, contacting police authorities when necessary.
Balance all cash receipts, reconcile daily revenue, and make deposits of cash.
Assist guests with directions, complaints, or requests for assistance, offering proactive help when guests appear in difficult situations.
Maintain knowledge of first aid and emergency response procedures.
Delivering guests requests, clearing any China, Glass, Sliver and or trash from the corridors during thier patrols.
Scanning location QR Codes during patrols etc.
Maintain confidentiality of all security and hotel reports/documents.
Act as Guest Services Agent and Manager on Duty during nighttime hours.
Monitor surveillance cameras and maintain accurate entries in the security log.
Handle wake-up call requests, PBX operations, and other front desk functions as needed.
Attend and participate in front office meetings and training sessions.
Prepare the front office for morning operations and reset the day’s business.
Maintain awareness of property activity, including bar areas and exterior spaces, addressing disturbances or unruly behavior.
Provide assistance to staff with unruly or intoxicated guests when needed.
Ensure guest and property security by monitoring the lobby, office areas, hallways, stairways, public restrooms, parking lots, guest rooms, and other assigned areas.
Escort guests and employees to vehicles when requested.
Counting all vehicles
Requirements
property management
mathematics
guest service
emergency response
adaptability
communication
Ability to monitor and respond to both security and financial operational needs during overnight hours.
Ability to remain calm, use sound judgment, and react quickly in emergencies.
Ability to adapt to frequent changes, interruptions, and multiple priorities.
Strong mathematical skills for balancing financial data accurately and efficiently.
Strong guest service skills with tact, courtesy, and problem-solving abilities.
Proficiency with computers, property management systems, and related equipment.
Ability to speak and write clearly to report both financial and security-related information.
Benefits
Exclusive Employee Hotel Discounts
Paid Sick Leave Supportive sick time policy to care for your health when you need it.
Recognition & Rewards Program
Career Growth Opportunities We promote from within and invest in your long-term success.
Paid Time Off (PTO) Take time to relax, recharge, and explore life outside of work.
Enjoy complimentary On-Shift Meals (participating hotels) Enjoy a free, delicious meal provided by the hotel during each scheduled shift.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
A pioneer in developing luxurious, tailored hospitality experiences.
Creating unique, memorable environments for both leisure and business travelers.
Renowned for designing high-end, immersive properties in prime locations.
Focus on quality and innovation, delivering exceptional service.
Combines architecture, design, and operations experts for seamless guest experiences.
Projects include boutique hotels, resorts, and bespoke dining experiences that redefine luxury.
Approach blends timeless elegance with contemporary flair, ensuring every project stands out.
Culture + Values
Excellence in hospitality
Commitment to integrity
Passion for service
Respect for diversity
Sustainability focus
Teamwork and collaboration
Environment + Sustainability
2050 Target
Net-Zero Carbon Emissions
A commitment to achieving net-zero carbon emissions by the year 2050.
Focus on energy efficiency through LED lighting and high-efficiency HVAC systems
Water conservation programs including low-flow fixtures and irrigation management
Implementation of waste reduction strategies, including recycling and composting
Using eco-friendly products and sustainable building materials
Inclusion & Diversity
Promoting a culture of inclusivity across all levels of the organization
Active recruitment of diverse talent with a focus on underrepresented groups
Gender parity at the leadership level
Regular training on unconscious bias and inclusive leadership
Maintaining a diverse workforce with strong gender representation