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Assistant Front Office Manager
The Wurzak Hotel Group
Oversee front office operations, staff, guest satisfaction, and revenue.
6d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Reston, VA
Office Full-Time
Company Size
500 Employees
Service Specialisms
Hotel Development
Project Management
Design
Construction Management
Real Estate Development
Hospitality Management
Sector Specialisms
No specialisms available
Role
What you would be doing
report generation
revenue forecasting
rate analysis
system operations
key control
staff scheduling
- Review daily front office work and activity reports generated by Night Audit.
- Ensure front office supplies, merchandise for Grab and Go are fully stocked, and inventory is maintained.
- Maintain master key control.
- Ensure strict adherence to the uniform policy.
- Train, cross-train, and retrain all front office personnel.
- Verify that accurate room status information is maintained and properly communicated.
- Be aware of guest satisfaction scores and work toward increasing overall guest satisfaction.
- Supervise workload during shifts.
- Oversee all front office operations in the absence of the Director of Guest Services.
- Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
- Update group information. Maintain, monitor, and prepare group requirements. Relay information to appropriate personnel.
- Resolve guest issues quickly, efficiently, and courteously.
- Check cashiers in and out and verify banks and deposits at the end of each shift.
- Enforce all cash-handling, check-cashing, and credit policies.
- Prepare revenue and occupancy forecasting.
- Schedule the front office staff.
- Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
- Review Front office logbook and guest feedback forms on a daily basis.
- Reviewing correspondence from guests and incident logs; direct staff according to information obtained.
What you bring
3+ years
associate degree
computer skills
cash handling
guest service
attention to detail
- Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities.
- Ability to satisfy the legal requirements for employment within the jurisdiction.
- Minimum 3 years hotel front desk operation experience.
- Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures.
- Associate degree preferred.
- Ability to understand and provide friendly guest service.
- Ability to operate a computer, calculator, phone, and other office equipment.
- Ability to correctly process check-ins and check-outs, answer questions, and resolve guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.
- Extensive knowledge of all hotel departments.
- Ability to process guest bills and collects payments in compliance with cash handling, credit card processing, and accounting policies and procedures.
- Attention to detail with good organizational and efficient time management skills. Consistently professional attitude and behavior with effective listening and communication skills.
- Career Development
- Paid Time Off
- 401K Company Match
- Medical, Dental, Vision, Supplemental Income
- Complimentary Food & Parking
- Highly Competitive Salary
- Inclusive work environment
- Hotel Discounts
- Peer-to-Peer Recognition
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1999
Year Founded
The company was established in 1999, laying the foundation for its reputable presence in the hospitality industry.
Numerous
Hotel Developments
The company has successfully completed numerous hotel developments from the ground up, particularly in high-demand markets across the U.S.
- Specializes in creating unique, full-service hotels in both urban and resort locations across the U.S.
- Focuses on high-end and premium hotel brands, with a portfolio including major industry names.
- Places a strong emphasis on operational excellence, ensuring each property delivers top-tier guest experiences.
- Continuously explores new hotel design trends, with some properties incorporating cutting-edge sustainability features.
- Has an impressive history of strategic acquisitions, expanding its portfolio with high-value properties.
- Maintains a commitment to providing both luxury and convenience, balancing modern amenities with timeless hospitality.
- We are dedicated to exceptional service, providing unique, authentic experiences for every guest.
- We are committed to creating memorable moments through meaningful connections.
- We take pride in our people, creating a respectful and supportive work environment.
- We embrace innovation and continuous improvement in all aspects of our business.
- We are passionate about the communities we serve and believe in giving back.
2050
Net-Zero Target
Aiming to achieve net-zero carbon emissions by 2050 through comprehensive sustainability initiatives.
- Committed to sustainability through energy efficiency, waste reduction, and responsible sourcing.
- Implemented water conservation initiatives to reduce consumption.
- Adopting renewable energy sources across properties to decrease reliance on non-renewable power.
- Utilizing eco-friendly products in daily operations to minimize environmental impact.
- Dedicated to fostering a diverse and inclusive workplace.
- Focus on equitable recruitment practices and promoting diversity at all levels of the company.
- Offering employee development programs aimed at advancing underrepresented groups.
- Striving for gender parity within leadership roles and throughout the organization.
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