Implementation Consultant at Hexagon Asset Lifecycle Intelligence in Dubai, Dubai, United Arab Emirates | Kablio

Role

Description

technical lead

support triage

issue escalation

client support

requirements gathering

peer training

May work on pre-sales activities.
May act as the technical lead on project implementations providing technical direction and guidance to the team.
Assist and train less experienced peers.
Provides feedback based on client experiences to product and professional services teams for product and process improvements.
Triage new and existing support items.
May work directly with clients on-site or provide project support remotely.
Identifies and documents technical issues to be escalated to product and system integration teams for resolution.
Identifies additional product/services opportunities in customer organization that can be delivered.
Maintaining adherence to customer service level objectives and details / terms of client support contracts.
Interfacing with the end users of the software, and with the partners who are reselling or configuring the software, for requirements gathering, training, technical support, feedback etc.
Identify and redirect non-support items to the relevant department.

Requirements

site visits

Engineer must be prepared to visit customer plant locations daily during project execution.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Delivers cutting-edge solutions for managing the entire lifecycle of assets, from design to decommissioning.
Focused on enhancing operational efficiency, reducing costs, and improving decision-making with advanced technologies.
A key player in industries like energy, infrastructure, and industrial sectors, providing specialized software for asset management and digital transformation.
Utilizes AI, IoT, and data analytics to support better management of physical assets across industries, driving innovation in asset-heavy industries.
Their solutions help clients across diverse sectors to maintain, optimize, and extend the life of their critical assets.
The company’s software tools are known for seamless integration, empowering clients to maximize the performance and reliability of their assets.

Culture + Values

Delivering innovative solutions that solve real-world problems for our customers.
Striving for the highest quality in everything we do, while fostering continuous improvement.
Working together as one team to drive success and deliver exceptional value.
Embracing sustainability in both our products and operations to promote a healthier planet.
Conducting business ethically and transparently in all our relationships.

Environment + Sustainability

2050

Net Zero emissions target

The company has set a goal to achieve Net Zero emissions by this future date, aligning with global sustainability efforts.

enabling more sustainable asset management and decision-making.
reducing its environmental footprint through technology-driven innovations.
helping customers reduce energy consumption and minimize waste.

Inclusion & Diversity

Fosters inclusive culture where diverse perspectives drive innovation and success.
Leadership includes initiatives focused on increasing gender balance across global teams.
Promotes equal opportunities for all employees and encourages diversity in leadership roles.

Articles

Learn about Smart Community

Asset Lifecycle Intelligence Support

Hexagon Asset Lifecycle Intelligence Presentation

Hexagon evaluating potential separation of its Asset Lifecycle Intelligence business

Job posting: Software Consultant (Reddit)

Job posting: Industry Consultant in Dubai (Reddit)

Company

Overview

Delivers cutting-edge solutions for managing the entire lifecycle of assets, from design to decommissioning.
Focused on enhancing operational efficiency, reducing costs, and improving decision-making with advanced technologies.
A key player in industries like energy, infrastructure, and industrial sectors, providing specialized software for asset management and digital transformation.
Utilizes AI, IoT, and data analytics to support better management of physical assets across industries, driving innovation in asset-heavy industries.
Their solutions help clients across diverse sectors to maintain, optimize, and extend the life of their critical assets.
The company’s software tools are known for seamless integration, empowering clients to maximize the performance and reliability of their assets.

Culture + Values

Delivering innovative solutions that solve real-world problems for our customers.
Striving for the highest quality in everything we do, while fostering continuous improvement.
Working together as one team to drive success and deliver exceptional value.
Embracing sustainability in both our products and operations to promote a healthier planet.
Conducting business ethically and transparently in all our relationships.

Environment + Sustainability

2050

Net Zero emissions target

The company has set a goal to achieve Net Zero emissions by this future date, aligning with global sustainability efforts.

enabling more sustainable asset management and decision-making.
reducing its environmental footprint through technology-driven innovations.
helping customers reduce energy consumption and minimize waste.

Inclusion & Diversity

Fosters inclusive culture where diverse perspectives drive innovation and success.
Leadership includes initiatives focused on increasing gender balance across global teams.
Promotes equal opportunities for all employees and encourages diversity in leadership roles.

Articles

Learn about Smart Community

Asset Lifecycle Intelligence Support

Hexagon Asset Lifecycle Intelligence Presentation

Hexagon evaluating potential separation of its Asset Lifecycle Intelligence business

Job posting: Software Consultant (Reddit)

Job posting: Industry Consultant in Dubai (Reddit)