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Senior Executive- OTC Collection
Johnson Controls
Collect payments via inbound/outbound calls, resolve queries for NA/Canada accounts
2d ago
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Gurgaon, Haryana, India
Remote
Company Size
94,000 Employees
Service Specialisms
Climate Control
HVAC
Facility Management
Fire Alarm and Suppression
Security Equipment
Building Systems
Engineering
Consulting
Sector Specialisms
Buildings
Commercial
Residential
Industrial
Energy
Infrastructure
Security
Safety
Role
What you would be doing
cash collection
ar analysis
dispute resolution
portfolio management
call handling
cash application
- Manage collections and provide early stage customer service to avoid any customer complaints.
- Analyzing daily AR reports to drive cash collection
- Process adjustments, write off, netting requests, refunds
- Responsible for receiving inbound calls to resolve customer queries & make outbound calls to perform collection attempts.
- Responsible for overseeing collection activities of all the active customers of North America & Canada customers.
- Analyze accounts and achieve collection targets as per Dialer Strategy
- Work on disputes of assigned portfolio to drive resolution/closure.
- Work on unapplied cash of assigned portfolio.
- Maintain daily adherence as per business requirements
- Manage portfolio review calls with internal/external stakeholders.
- Coordinate with cash applications team for accurate application of funds and remittance advice.
What you bring
getpaid
oracle
commerce degree
communication
contact center
2-4 years
- Proficient in both verbal & written communication with excellent American pronunciation
- Proficiency in GETPAID/Collection tools.
- Graduate/Postgraduate/master’s degree in commerce
- System knowledge in ERP’s - Oracle, ADMIN/CARMS, COMPASS, Account Ledger, IBS, NexGen etc.
- Work experience in a shared service contact center in mandatory
- 2-4 years of experience required in North America/Canada Collections
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
1885
Year Founded
Pioneered the electric thermostat and launched the building controls industry.
2016
Year of Merger
Merged with Tyco International, expanding into fire protection and security.
$26.8B
Annual Revenue
Generates revenue across four global business segments.
Record Backlog
Project Demand
Maintains a strong backlog of digital and infrastructure projects.
- Pioneered the electric thermostat, launching the building controls industry.
- Evolved into a global leader in smart building systems through over a century of innovation.
- Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
- Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
- Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.
- N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.
43.8% reduction
Emissions reduction
Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.
56% reduction
GHG intensity
Achieved a 56% reduction in GHG intensity since 2017.
56% renewables
Global electricity
56% of global electricity was matched by renewables in 2024.
25% sites landfill-free
Manufacturing sites
23 manufacturing sites (25%) achieved zero-landfill in 2024.
Double women leaders by 2026
Global Leadership Diversity Target
Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.
>100k global workforce
Community Volunteering Impact
Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.
- Includes diversity targets in senior leaders’ performance metrics tied to compensation.
- Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
- Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.
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