Senior Telecom Engineer - Remote at Nrg Energy in Utah, United States | USD95,440-157,476 | Kablio

Role

Description

mentoring

js scripting

ivr design

contact center

voice monitoring

api integration

Mentor junior engineers and contribute to Vivint’s telecom architecture roadmap
Build custom scripts and tools using JavaScript to support advanced call routing, reporting, and integrations
Work at the intersection of telecom and smart home innovation
Build and maintain intelligent IVRs, dynamic call flows, and natural language call routing experiences that align with Vivint’s smart home ecosystem
Lead the design, deployment, and optimization of Genesys Cloud and Amazon Connect platforms for Vivint’s contact center operations
Stay ahead of industry trends and recommend innovations that improve customer experience and operational efficiency
Monitor and troubleshoot voice infrastructure, ensuring high availability and performance across all channels
Collaborate with engineering, product, and internal business partners to deliver robust telecom solutions that meet operational and customer experience goals
Develop and maintain API integrations and data actions to automate workflows and enhance customer interactions

Requirements

aws

genesys cloud

amazon connect

javascript

crm

5+ years

Knowledge of AWS services like Lambda, S3, and DynamoDB
High School Diploma or GED required
Demonstrated ability to build IVRs, design call flows, and implement natural language call routing using tools like Lex, Genesys Architect, or equivalent
Proficiency in JavaScript for scripting and automation
Ability to work effectively with cross-functional teams and internal business partners
Experience with CRM platforms (e.g., Salesforce, Zendesk)
Familiarity with VoIP protocols, SIP, and network diagnostics
Proven expertise in Genesys Cloud and Amazon Connect, including configuration, routing, and analytics
5+ years of experience in telecom engineering, with a strong focus on cloud-based contact center technologies
Strong communication skills and a collaborative mindset
Experience integrating telecom platforms with smart home systems or IoT devices
Certifications in Genesys Cloud or Amazon Connect
Solid understanding of RESTful APIs, OAuth, and data actions for platform integrations

Benefits

Competitive compensation, benefits, and opportunities for growth

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

periodic random drug testing and post-accident/suspicion testing as part of a drug- and alcohol-free workplace policy.

Company

Overview

2003 Emergence

Independent Company

The company emerged as an independent entity in 2003 following its bankruptcy.

5.4 GW Capacity

Planned Power Generation

Develops large-scale natural gas plants with a planned 5.4 GW combined-cycle capacity for data centers by 2029.

2006 Acquisition

Texas Genco

Milestone acquisition of Texas Genco in 2006 expanded its operational capabilities.

2009 Purchase

Reliant Energy

Acquisition of Reliant Energy in 2009 strengthened its market presence.

Built a vast energy generation portfolio—from coal, gas, oil and nuclear plants to wind, solar farms and battery storage.
Operates across the US and Canada under brands like Reliant, Direct Energy, Green Mountain Energy and Vivint.
Provides electricity, energy management, HVAC and home services through cloud-based platforms and smart-home integration.
Trades power, natural gas and environmental commodities, employing advanced analytics and financial instruments.
Unusual fact: it spearheaded the first privately-funded EV charging network (EVgo) before spinning it off.

Culture + Values

Protecting People and the Environment — comprehensive training, rigorous protocols, continuous improvement
Delivering reliable, innovative energy solutions and strong community engagement
Upholding ethical standards, transparency in reporting, and accountability
Investing in R&D, digital transformation, strategic partnerships to drive progress

Environment + Sustainability

50% Reduction

GHG Emissions Cut

The company has achieved a 50% reduction in greenhouse gas emissions from a 2014 baseline.

44% Drop

Emissions Reduced

Emissions dropped significantly from 61 MtCO₂e in 2014 to 34 MtCO₂e in 2021, representing a 44% reduction.

$900M Bond

Sustainability-linked Financing

Issued a $900 million Sustainability-Linked Bond tied to reducing emissions to 31.7 MtCO₂e by 2025.

Net-Zero by 2050

Carbon Emissions Target

Aims to achieve net-zero carbon emissions by 2050, aligning with global climate goals.

SBTi‑approved, 1.5 °C‑aligned emissions targets
Recognized by SEAL Awards for reducing GHG by 55% from 2014 baseline and expanding low‑carbon retail offerings

Inclusion & Diversity

30% Women

Board Diversity

Ensures at least 30% of board members are women.

3-Year Cycle

Pay Equity Study

Gender and race pay equity study conducted every 3 years, ensuring equitable results after controlling for key factors.

100% Completion

Bias Training

All employees, including executives, have completed unconscious bias training.

Evaluated and revised job postings to eliminate 4‑year degree requirements and gendered language
Cross-functional 21-member team led by CEO delivering actionable DEI recommendations

Articles

Investor Relations Contacts

Careers

NRG Energy Services Turbine Expertise News

Home Solutions with NRG

Role

Description

mentoring

js scripting

ivr design

contact center

voice monitoring

api integration

Mentor junior engineers and contribute to Vivint’s telecom architecture roadmap
Build custom scripts and tools using JavaScript to support advanced call routing, reporting, and integrations
Work at the intersection of telecom and smart home innovation
Build and maintain intelligent IVRs, dynamic call flows, and natural language call routing experiences that align with Vivint’s smart home ecosystem
Lead the design, deployment, and optimization of Genesys Cloud and Amazon Connect platforms for Vivint’s contact center operations
Stay ahead of industry trends and recommend innovations that improve customer experience and operational efficiency
Monitor and troubleshoot voice infrastructure, ensuring high availability and performance across all channels
Collaborate with engineering, product, and internal business partners to deliver robust telecom solutions that meet operational and customer experience goals
Develop and maintain API integrations and data actions to automate workflows and enhance customer interactions

Requirements

aws

genesys cloud

amazon connect

javascript

crm

5+ years

Knowledge of AWS services like Lambda, S3, and DynamoDB
High School Diploma or GED required
Demonstrated ability to build IVRs, design call flows, and implement natural language call routing using tools like Lex, Genesys Architect, or equivalent
Proficiency in JavaScript for scripting and automation
Ability to work effectively with cross-functional teams and internal business partners
Experience with CRM platforms (e.g., Salesforce, Zendesk)
Familiarity with VoIP protocols, SIP, and network diagnostics
Proven expertise in Genesys Cloud and Amazon Connect, including configuration, routing, and analytics
5+ years of experience in telecom engineering, with a strong focus on cloud-based contact center technologies
Strong communication skills and a collaborative mindset
Experience integrating telecom platforms with smart home systems or IoT devices
Certifications in Genesys Cloud or Amazon Connect
Solid understanding of RESTful APIs, OAuth, and data actions for platform integrations

Benefits

Competitive compensation, benefits, and opportunities for growth

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

periodic random drug testing and post-accident/suspicion testing as part of a drug- and alcohol-free workplace policy.

Company

Overview

2003 Emergence

Independent Company

The company emerged as an independent entity in 2003 following its bankruptcy.

5.4 GW Capacity

Planned Power Generation

Develops large-scale natural gas plants with a planned 5.4 GW combined-cycle capacity for data centers by 2029.

2006 Acquisition

Texas Genco

Milestone acquisition of Texas Genco in 2006 expanded its operational capabilities.

2009 Purchase

Reliant Energy

Acquisition of Reliant Energy in 2009 strengthened its market presence.

Built a vast energy generation portfolio—from coal, gas, oil and nuclear plants to wind, solar farms and battery storage.
Operates across the US and Canada under brands like Reliant, Direct Energy, Green Mountain Energy and Vivint.
Provides electricity, energy management, HVAC and home services through cloud-based platforms and smart-home integration.
Trades power, natural gas and environmental commodities, employing advanced analytics and financial instruments.
Unusual fact: it spearheaded the first privately-funded EV charging network (EVgo) before spinning it off.

Culture + Values

Protecting People and the Environment — comprehensive training, rigorous protocols, continuous improvement
Delivering reliable, innovative energy solutions and strong community engagement
Upholding ethical standards, transparency in reporting, and accountability
Investing in R&D, digital transformation, strategic partnerships to drive progress

Environment + Sustainability

50% Reduction

GHG Emissions Cut

The company has achieved a 50% reduction in greenhouse gas emissions from a 2014 baseline.

44% Drop

Emissions Reduced

Emissions dropped significantly from 61 MtCO₂e in 2014 to 34 MtCO₂e in 2021, representing a 44% reduction.

$900M Bond

Sustainability-linked Financing

Issued a $900 million Sustainability-Linked Bond tied to reducing emissions to 31.7 MtCO₂e by 2025.

Net-Zero by 2050

Carbon Emissions Target

Aims to achieve net-zero carbon emissions by 2050, aligning with global climate goals.

SBTi‑approved, 1.5 °C‑aligned emissions targets
Recognized by SEAL Awards for reducing GHG by 55% from 2014 baseline and expanding low‑carbon retail offerings

Inclusion & Diversity

30% Women

Board Diversity

Ensures at least 30% of board members are women.

3-Year Cycle

Pay Equity Study

Gender and race pay equity study conducted every 3 years, ensuring equitable results after controlling for key factors.

100% Completion

Bias Training

All employees, including executives, have completed unconscious bias training.

Evaluated and revised job postings to eliminate 4‑year degree requirements and gendered language
Cross-functional 21-member team led by CEO delivering actionable DEI recommendations

Articles

Investor Relations Contacts

Careers

NRG Energy Services Turbine Expertise News

Home Solutions with NRG