A leading distributor of ceramic, porcelain, and stone tile and installation materials.
Drive sales, manage merchandising, and provide product expertise in a Pro Center
10 days ago ago
Entry-level, Junior (1-3 years)
Full Time
Charlotte, NC
Office Full-Time
Company Size
250 Employees
Service Specialisms
Tile Distribution
Stone Distribution
Design Services
Logistics
Installation Support
Sector Specialisms
Residential
Commercial
Buildings
Role
Description
product training
inventory management
merchandising
order entry
replenishment
customer engagement
Participate in ongoing product and sales training to maintain strong product knowledge.
Provide product guidance and educate customers to ensure proper product selection and use
Track customer interactions and product trends to identify opportunities for sales growth.
Maintain storage locations and par levels for high-moving products.
Gather customer feedback and identify opportunities to improve the retail experience.
Reach out to local contractors, installers, and remodelers to build relationships and generate new business.
Own the overall condition and appearance of the Pro Center area.
Update shelves, labels, and signage to ensure accurate information and an appealing presentation.
Support vendor sessions and product spotlights by assisting customers and setting up displays.
Handle all customer transactions including order entry, product questions, selections, and payments.
Coordinate replenishment with warehouse staff and stock shelves once product is gathered.
Support other distribution center tasks when volume and staffing allow.
Host product knowledge sessions, vendor spotlights, and customer appreciation events to increase engagement and drive sales.
Keep the Pro Center clean, stocked, and organized to support a strong customer experience.
Work closely with customer service and warehouse teams to ensure accurate and timely order fulfillment.
Follow planograms and assist with product placement to optimize merchandising.
Assist with customer service tasks outside the Pro Center during non-peak times or when staffing allows.
Engage with customers to identify needs and drive incremental sales inside the Pro Center.
Requirements
math
computer
kpi
high school
driver's license
customer service
Ability to perform basic math to support order accuracy and product guidance.
Ability to learn and maintain product and installation knowledge.
Customer facing or retail experience required.
Strong computer skills including basic KPI tracking and reporting.
High school diploma or equivalent.
State driver's license with a satisfactory DMV record.
Ability to multitask and manage priorities in a dynamic retail environment.
Problem solving skills and the ability to identify customer-focused solutions.
Strong work ethic and attention to detail.
Strong customer service and communication skills.
Retail or product knowledge experience preferred.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded in 1923
Year Established
The company has been in operation since 1923, reflecting a long-standing commitment to the tile industry.
They offer high-quality ceramic, porcelain, and stone products for residential and commercial spaces.
Serves a wide range of industries including hospitality, healthcare, education, and retail, providing customized tile solutions.
Known for extensive product lines that cater to both modern and traditional design aesthetics.
Provides both large-scale project support and personalized service for smaller renovations and home improvements.
Portfolio includes collaborations on high-profile commercial spaces and intricate custom designs for luxury residences.
Established a strong reputation for innovation, sourcing products from renowned manufacturers globally.
Success is built on delivering quality products and excellent customer service.
Culture + Values
Fresh thinking every day.
We celebrate a culture of collaboration, innovation, inspiration, and service.
We embrace ideas, perspectives, a diversity of experiences, and an entrepreneurial spirit.
We’re a premium provider, so we seek those with expertise combined with passion.
Exceptional products – we search the world for what’s new, what’s popular, and what’s next.
Extraordinary people – collaborative environment where creative thinkers can grow their passions, expand their expertise, and elevate services and teammates.
Integrity, honesty, trust, professionalism, and ethical leadership are our most valued characteristics.
We are in the business of satisfying people. Serving customers is our primary focus.
We will take ownership of our responsibilities and will be accountable for our performance in serving our customers and teammates.
Environment + Sustainability
DCOF 0.42
Slip-resistant porcelain
The Net Zero series features a dynamic coefficient of friction (DCOF) of 0.42 or higher, ensuring safety and durability.
2024
Sustainable collaboration
Partnerships with manufacturers like Crossville and MILEstone were highlighted during Earth Day 2024, showcasing commitment to environmental innovation.
Offers eco‑friendly tile options certified carbon‑neutral at product level.
Supports sustainable design through selection of manufacturers with advanced technology and U.S. production.
Inclusion & Diversity
No publicly disclosed DEI strategy or outcomes.
No gender‑related workforce statistics available.
LinkedIn and website contain no data‑driven DEI goals or demographic breakdowns.