Pro Center Solutionist

Description

• Participate in ongoing product and sales training to maintain strong product knowledge.
• Provide product guidance and educate customers to ensure proper product selection and use
• Track customer interactions and product trends to identify opportunities for sales growth.
• Maintain storage locations and par levels for high-moving products.
• Gather customer feedback and identify opportunities to improve the retail experience.
• Reach out to local contractors, installers, and remodelers to build relationships and generate new business.
• Own the overall condition and appearance of the Pro Center area.
• Update shelves, labels, and signage to ensure accurate information and an appealing presentation.
• Support vendor sessions and product spotlights by assisting customers and setting up displays.
• Handle all customer transactions including order entry, product questions, selections, and payments.
• Coordinate replenishment with warehouse staff and stock shelves once product is gathered.
• Support other distribution center tasks when volume and staffing allow.
• Host product knowledge sessions, vendor spotlights, and customer appreciation events to increase engagement and drive sales.
• Keep the Pro Center clean, stocked, and organized to support a strong customer experience.
• Work closely with customer service and warehouse teams to ensure accurate and timely order fulfillment.
• Follow planograms and assist with product placement to optimize merchandising.
• Assist with customer service tasks outside the Pro Center during non-peak times or when staffing allows.
• Engage with customers to identify needs and drive incremental sales inside the Pro Center.

Requirements

• Ability to perform basic math to support order accuracy and product guidance.
• Ability to learn and maintain product and installation knowledge.
• Customer facing or retail experience required.
• Strong computer skills including basic KPI tracking and reporting.
• High school diploma or equivalent.
• State driver's license with a satisfactory DMV record.
• Ability to multitask and manage priorities in a dynamic retail environment.
• Problem solving skills and the ability to identify customer-focused solutions.
• Strong work ethic and attention to detail.
• Strong customer service and communication skills.
• Retail or product knowledge experience preferred.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance