Leasing & Site Administrator (Contract)

Description

• Provide superior customer service to both internal and external clients by identifying and understanding the needs of others.
• Maintain an overall focus on enhancing the customer experience.
• Promote a strong sense of community.
• Maintain detailed knowledge of suite inventory.
• Maintain good resident relations, handling and documenting resident complaints and any emergencies in the community which occur.
• Provide administrative support as requested.
• Ensure that all deposits are paid and deposited in a timely manner and entered into the relevant accounts on the property management database.
• Administration of sublets, assignments, and termination notices.
• Maintain an orderly office area.
• Monitor the sales path daily to ensure common areas and suites are clean and up to standard.
• Respond to telephone and email inquiries.
• Rectify any resident issues that may arise and escalate as required.
• Maintain all resident information received in accordance with Privacy rules and regulations.
• Conduct move-in, move out and suite turnover inspections.
• Qualify prospective residents to determine their requirements.
• Complete administrative responsibilities associated with application processing and lease administration, using online technology and Yardi software.
• Assist prospects with completing application, if required.
• Support in preparing resident arrival and key package, in addition to ensuring smooth move-in and move-out coordination.
• Inform appropriate personnel of any deficiencies or problems noted in the building or on the property that require attention.
• Prepare and deliver rental reminders, follow-up phone calls or door knocking.
• Assign resident parking, visitor parking and lockers.
• Welcome new residents and provide full orientation when required.
• Conduct viewings of the property and suites with prospective residents. Sell the value of the property and its features to obtain a commitment to rent as required.
• Inspect upcoming suite availability prior to showing to potential residents as required.
• Work closely with the Community Manager to process changes to residents, occupants, guarantors and other administrative matters.
• Encourage appointments or viewings with all prospective resident walk-ins, email inquiries and calls.

Requirements

• Relationship Skills - Must possess exceptional communication and interpersonal relationship skills, and generally love engaging with public
• Organizational/Multi-Task Skills - Must be a self-starter with high degree of initiative, agility, creativity and flexibility. Strong attention to detail and problem-solving is required
• Courteous and prompt communication with residents, team members and management.
• Computer Skills - Advanced skills in Excel, Word, Outlook and proficiency with Yardi.
• Police Clearance - A criminal verification check is required for employment.
• Education - High school diploma required, College Diploma/Bachelor’s Degree is preferred
• Experience - 2+ years’ experience in busy sales, customer service, real estate, hospitality or marketing.

Benefits

At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.

Whether you’re launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.

The Opportunity: We have an exciting opportunity to join BGO's newest residential rental community. This successful candidate will oversee administrative responsibilities related to lease signing and move-in, support with leasing as required and ensure a superior move-in experience for every resident.

Training + Development

Interview process

Visa Sponsorship

Security clearance