Resident Occupancy Specialist

Description

• Answer or return all calls promptly and with the highest level of customer service.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Prepare recertification and lease renewals, and enter data into tracking system.
• Conduct service inspections with the Service Management team to ensure apts. are in move-in condition.
• Develop relationships with residents to understand their needs and aspirations and develop trust.
• Track and ensure timely delivery of resident notices.
• Process applications for approval and follow up with applicants.
• Code and process invoices and research discrepancies as needed.
• Greet prospective tenants and show the property and its features in accordance with established procedures.
• Facilitate and attend community engagement activities with residents, as directed by the Community Manager.
• Schedule appointments and conduct in-person visits as needed.
• Initiate Maintenance Service Requests promptly and follow up with residents to ensure completion of service.
• Listen to resident requests, concerns and comments, refer them as appropriate.
• Manage rental payment process.
• Conduct market surveys and shop competitive communities.
• Coordinate and maintain records for staff office, phones, parking and office keys.
• General clerical duties: photocopying, faxing, mailing and filing, sign for and distribute packages.

Requirements

• Experience and proficiency of Microsoft Office
• Customer service experience in Property/Hotel/Retail, Sales 1+ year
• High school graduate or GED equivalent
• Proficiency with Microsoft Office including Word, Excel and MS Outlook
• Demonstrated ability to learn and operate office systems including telephone, copier and computer systems.
• Ability to type at least 35 wpm
• Industry software such as Yardi a plus
• Excellent Customer Service, verbal and written communication (English language) skills

Benefits

• 403(b) retirement plan with company match
• Pre-qualify prospects in accordance with the company procedures and housing requirements
• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Company paid Life & Disability Insurance
• Employer contributions to Health Savings Accounts
• Confidential, 24/7 Employee Assistance Program

Training + Development

Interview process

Visa Sponsorship

Security clearance