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Service & Parts Advisor
Ferns Group
Manage fleet maintenance, parts procurement, and support for vehicle service operations.
8d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Essex, Ontario, Canada
Onsite
Company Size
1,000 Employees
Service Specialisms
Telecommunications
Infrastructure
Civil Engineering
Gas Utilities
Water Utilities
Fibre Network Build
Traffic Management
Aggregates Recycling
Sector Specialisms
Gas
Water
Power Networks
Telecoms
Infrastructure
Energy
Traffic Management
Aggregates
Role
What you would be doing
parts compatibility
inventory management
procurement
diagnostics
maintenance scheduling
reporting
- Collaborate with technicians to diagnose complex parts-related issues and recommend appropriate solutions
- Ensure fleet vehicles comply with regulatory requirements, including emissions standards, safety inspections, and licensing.
- Utilize technical knowledge and parts catalogues to accurately determine the compatibility of parts with specific vehicle models and applications.
- Generate reports on fleet performance, maintenance expenses, and compliance with regulatory requirements.
- Communicate vehicle diagnostics and recommended repair solutions to relevant stakeholders.
- Identify the correct parts and accessories for our commercial vehicles
- Assist the Workshop Manager to analyse data to identify trends, areas for improvement, and cost-saving opportunities.
- Maintain accurate inventory records, including stock levels, replenishment schedules, and part numbers, using computerized management systems.
- Receive and process parts orders, ensuring accuracy and completeness of information.
- Provide recommendations on alternative parts or aftermarket solutions when OEM parts are unavailable or cost prohibitive.
- Coordinate with technicians and service providers to ensure timely completion of maintenance tasks.
- Maintain accurate records of fleet maintenance activities, including service history, repairs, and costs.
- Coordinate with suppliers and vendors to procure parts in a timely manner, negotiating pricing and terms as necessary.
- Stay informed about industry trends, product developments, and best practices in commercial vehicle maintenance and parts procurement.
- Implement and enforce safety protocols and procedures for vehicle operation and maintenance.
- Coordinate with Technicians to address complex or specialised repair needs.
- Assist customers in identifying and sourcing the correct parts for their needs, providing expert advice and recommendations.
- Offer technical guidance and support to internal stakeholders on parts installation, maintenance procedures, and troubleshooting techniques.
- Schedule routine maintenance, inspections, and repairs for all fleet vehicles.
- Monitor service records and ensure compliance with preventive maintenance schedules.
- Assess vehicle issues reported by drivers and conduct initial diagnosis to determine the required repairs.
- Maintain good working relationships with external service providers, including specialist automotive providers and parts suppliers.
What you bring
driving licence
cmms
technical training
fleet management
multitasking
maintenance knowledge
- Driving Licence (required)
- Excellent Organisational and communication skills.
- Proficiency in computerised maintenance management systems and/or fleet management software.
- Valid UK full driver’s license and no more than 6 penalty points.
- Romford RM1: reliably commute or plan to relocate before starting work (required)
- Technical or manufacturer training is an advantage but not essential.
- Attention to detail and commitment to accuracy in record-keeping and documentation.
- Proven experience in fleet management, automotive repair, or a related field.
- Ability to multitask, prioritise workload, and work effectively under pressure.
- Good knowledge of maintenance procedures.
- Free parking
- Company pension
- Referral programme
- On-site parking
- Flexible approach to work to accommodate fleet maintenance needs and emergency repairs.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- all applicants must be willing to undertake relevant pre-employment screening checks.
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Company
Overview
Over 1M orders
Annual order volume
The company handles over 1 million orders annually for its services in infrastructure and utilities.
75K homes
Households served
The company connects over 75,000 homes annually through its telecoms and gas network services.
70K tonnes
Annual recycling capacity
The company recycles over 70,000 tonnes of materials annually, contributing to sustainable practices in the construction industry.
648K meters
Gas infrastructure
The company lays more than 648,000 meters of gas pipe annually, supporting critical energy infrastructure.
- Founded as a family-run surfacing business, the company has expanded into a multi-utility infrastructure group covering surfacing, traffic management, aggregates, and telecoms.
- Operates across over 12 sites in southern England, providing full lifecycle services from survey to maintenance for public and private clients with rapid mobilization.
- Typical projects include road reinstatement for gas and water networks, telecom line installation, civil engineering, recycled aggregates delivery, and traffic control solutions.
- Core specialisms span gas networks, clean-water infrastructure, telecoms rollout, aggregate extraction, recycled materials, traffic management, and civil/infrastructure works.
- Notable achievements include major contracts like the Kent County Council drainage framework and high-standard work at heritage sites such as Windsor Castle.
- Quality, first time, every time
- HSQ & E – We execute our work safely whilst protecting the environment
- People – We will inspire people to be the best they can be and develop a winning and passionate culture
- Quality – We complete every job to the highest standard, first time, every time
- Integrity – We will treat our people and business partners with the utmost respect, consideration and trust
- Accountability & Responsibility – We will be accountable and responsible for our actions and inactions
70,000 tonnes
Annual Recycling Capacity
Recycles 70,000 tonnes of materials annually, contributing to sustainable resource management.
1,000,000+
Annual Orders Processed
Handles over 1,000,000 orders annually, demonstrating significant scale in infrastructure services aligned with sustainability goals.
- Operate unique static crushing, washing and grading plants to recycle utilities arisings into WRAP Quality Protocol recycled aggregates
- Invest continually in latest technology to maximise material recovery and optimise recycling rates
- Recycling facility operates under Environment Agency Waste Management Permit for regulatory compliance
- Produce recycled aggregates compliant with WRAP Quality Protocol, UKAS tested, meeting HAUC standards
- Strategic commitment to ‘Done sustainably’ as one of four pillars in core mission statements
- States a commitment to diversity in the workplace and equal treatment of employees and job applicants.
- Equal Opportunities Employer with policies embracing equal treatment for employees and applicants, including partnerships with the prison service.
- No publicly disclosed gender ratio or targets available on their website or LinkedIn.
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