Centre Director - Clarks Village

Description

You will lead a dynamic on-site team comprising the Centre Operations Manager, Business Development Manager, Retail Manager, Admin/Office Manager, and Guest Experience Managers, all of whom report into this role. You will also play a key role in shaping the strategy and budget in collaboration with Elevate, our strategic facilities partners in a recently formed partnership with Landsec.

• Effective management the Centre budget and KPI’s including; target versus actual, service charge and controllable costs in the budget.
• Involving Brand Partners in engagement programmes
• Working as a proactive member of the internal matrix structure within Landsec, pulling on the strength and expertise of specialist teams to ensure the Centre delivers operational and strategic excellence on a day-to-day basis.
• Orchestrating teams involved in supporting commercial growth and sales of their Centre.
• Achieving ESG/Sustainability targets and/or demonstrating how Centre has supported different community events.
• Build relationships with Brand Partner teams to understand their business and optimise sales.
• Maintaining effective working and commercial relationships with Service Partners
• Maintaining a detailed understanding of Brand Partner metrics, analysing the information to provide insight and support as appropriate.
• Conducting lessons learnt, listening to constructive feedback and applying solutions, processes and practices to make sure the Centre delivers an exceptional experience for guests and Brand Partners.
• Driving a high-performance team culture across the Centre, creating an environment where everyone is engaged and wants to deliver an exceptional experience for our guests and brand partners.
• Setting sales targets and income reporting versus actual
• Proactively seeking regular feedback from Brand Partners
• Ensuring the execution of brilliant basics by the Centre Team, creating a safe and secure environment for guests and Brand Partners.
• Effectively communicating knowledge and understanding of Centre’s business strategy and financial performance to a wide range of internal and external stakeholders, adapting the message to suit the audience.
• Managing the overall guest experience at the Centre, identifying dependencies and areas for improvement, ensuring effective feedback mechanisms are in place and resolving issues.
• Leading and managing the Centre Team (consisting of Landsec employees, Service Partner employees and Contractors) providing them with day-to-day operational direction.
• Establishing and maintaining strong, collaborative relationships with key internal and external stakeholders, leveraging and influencing them for the benefit of the Centre and Landsec.
• Ensuring the Centre is accessible to all our guests and that it not only achieves, but maintains Disability Confidence status
• Constantly evolving the Guest experience roadmap for the Centre, showing specific areas of focus and delivery
• Building and maintaining strong and effective external stakeholder relationships
• Acting as an advocate for the Centre and proactively getting involved with the local community the Centre serves.
• Implementing the centre strategy from an operational perspective, feeding into the asset planning process and business plan.

Requirements

Commercial Drive and Performance Measurement

We’re seeking a commercially astute, people-focused leader who can inspire teams, build strong partnerships, and deliver exceptional guest experiences. You’ll combine strategic thinking with day-to-day operational excellence, driving sales, income growth and community impact while keeping our brand partners and guests at the heart of everything you do.

Guest Experience

• Achieving exceptional Guest experience metrics
• Involvement in and understanding of research strategies and business planning forums
• Demonstrating leadership/collaboration with Brand Partners to achieve high retail standards.
• Demonstrating partnership and collaboration with local brand partners, testing and trialling commercial initiatives
• Breath of relevant experience to be able to manage in a broad and high profile role
• Presentation experience
• Proven experience of translating strategy into excellent execution
• Communicating the successful elements of the Centre’s guest experience
• Strong Commercial skills demonstrated within current or previous working environment.
• Proven experience at building relationships with a broad range of stakeholders
• A working knowledge and demonstration of success in matrix organisation
• A confident communicator able to represent the business at all levels

Benefits

Below are some of our core benefits, make sure to visit our My Total Reward page for more information.

Life and Benefits at Landsec

We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.

Our £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.

And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.

• Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
• Performance based annual bonus plan
• Two different share plans enabling you to share in the success you will help to build
• Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%
• Salary: Competitive
• Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
• Private medical insurance, Health Cash Plan, Life assurance and income protection.
• 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.

Training + Development

Interview process

Visa Sponsorship

Security clearance